We have had issues with the Java plugin server, FTS and mid-tier (reverse proxy, IE 10). We installed 8.1 with no patches in the spring of 2013 and it has been challenging from day 1. However we didn’t see any of these issues until we placed a load on the system, except for the reverse proxy issues on the mid-tier which we were able to replicate without any trouble. We upgraded the AR server environment to 8.1, but not the ITSM applications. Most of the Java plug-in server issues were mitigated by significantly increasing the amount of memory allocated. The mid-tier issues are to be fixed by a forthcoming patch from BMC. We are still experiencing intermittent issues with the Java plug-in server in respect to the AREA LDAP plugin. The plugin will intermittently start failing lookups daily and the fix currently is to restart the arserver process which will bring it right back. No issues with the LDAP server it is connecting to. I suspect more unresolved capacity issues in the Java plug-in server. My guess is that due to the impending retirement of the C plug-in server, the Java plug-in server is being more heavily utilized and is manifesting these issues under the increased strain. We are running multiple Windows 2008 64 bit servers in a server group, backed with a MSSQL database. The underlying hardware is the same from 8.0 to 8.1.
Again your mileage may vary. Jim From: patchsk [mailto:vamsi...@gmail.com] Sent: Friday, January 10, 2014 11:22 PM Subject: Re: Upgrade from 7.6.4 to 8.1 ** Same here. We actually finished our QA and about to start UAT on our upgrade from version 8.0 to 8.1p002. Found a few timezone related issues which we are working with BMC to resolve. Our users are global with some areas of the application using site local times. For us timezone is very important, other than that we did not see any stability issues so far. Our current production version 8.0 was also very stable. It has been in production for more than an year. We are on linux6.x and Oracle11. So far seems to be stable. On Friday, January 10, 2014 2:26:09 PM UTC-8, Jason Miller wrote: ** That is interesting. My understanding and from what I have seen 8.1 has been very solid. We are upgrading from 8.0 to 8.1 next month so we'll find out (although still only using SRM, WO and CM at this time). Jason On Fri, Jan 10, 2014 at 7:54 AM, Jim Coryat (jcoryat) <jco...@micron.com<javascript:>> wrote: ** Kathy, Was there a reason you are electing to go to version 8.1? We have found that 8.1 was not a very good release of Remedy for BMC. We have encountered various defects that have caused stability issues with the arserver.exe process. We also encountered issues with the mid-tier and the use of a reverse proxy as well as iE 10 incompatibility. In contrast, 8.0 was much more stable in our experience. If you still intend on 8.1, be sure you get the latest patch applied and read everything there is to know about that release. Jim Coryat x34655 From: Gadgil, Abhijeet [mailto:abhijee...@bmc.com<javascript:>] Sent: Thursday, January 09, 2014 7:55 AM Subject: Re: Upgrade from 7.6.4 to 8.1 ** Pl go through webinar below as a start: https://communities.bmc.com/community/bmcdn/bmc_it_service_support/blog/2013/08/07/upgrading-to-bmc-remedy-81-things-that-you-really-need-to-know Abhijeet The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:...@ARSLIST.ORG<javascript:>] On Behalf Of Kathy Morris Sent: 08 January 2014 22:22 To: ars...@arslist.org<javascript:> Subject: Upgrade from 7.6.4 to 8.1 ** Hi, We are planning the upgrade from 7.6.4 to 8.1. Wondering what others have experienced with a 7.6.4 to 8x upgrade. Our company feels this upgrade is going to be “very difficult.” We have never archived any data. There were over 100 hotfixes applied to 7.6.4. Besides the release notes, is there any documentation to help with this painful process ☺ Are there any gotchas? Recommendations? _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
