Some information related to order of installation. https://docs.bmc.com/docs/display/public/ars81/Installing+the+next+AR+System+server+in+the+server+group
On Tuesday, January 14, 2014 9:49:22 AM UTC-8, Sanford, Claire wrote: > > ** > > If all I want to do is upgrade ARS and SRM from 7.6.4 to 8.X, does anyone > have anything that is step by step on how it should be done. In the > order it should be done. > > > > The most frustrating thing is the install of ITSM, you have to install > everything in a specific order and BMC didn’t provide the order list until > someone on the list created it. > > > > You would think that since BMC makes this so freaking complicated now they > would give us better instructions. > > > > > > > > ITSM 7.6.04 SP2 > > ARS 7.6.04 SP4 > > Oracle 11.2.0.3.0 - 64bit Production > > Win 2008 Server > > > > Claire Sanford > > Information Systems Division > > Memorial Hermann Healthcare System > > [email protected] <javascript:> > > > > > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected] <javascript:>] *On Behalf Of *Pierson, Shawn > *Sent:* Tuesday, January 14, 2014 6:41 AM > *To:* [email protected] <javascript:> > *Subject:* Re: Upgrade from 7.6.4 to 8.1 > > > > ** > > Just to add my $0.02, we’re close to moving to 8.1 in production, although > we’re past the technical team testing phase and about to go to UAT. We did > already get to 8.1 ARS in Production with ITSM 7.6.4 with no new problems > so I can vouch for that as well. > > > > There seem to be a few really good “new” features that come with 8.1 (as > opposed to 7.6.4, we bypassed 8.0), such as the new SRM, restoring the > Categorization tabs, the rules based email engine, the automatic screen > refreshes on Change Management when you go to a new phase, etc. Several of > the same old bugs are still around though. Global Search is still 50% > useless, the Mid Tier crashes Tomcat as frequently as it had before, and > you still have to have your users clear their browser cache as often as > Windows ME users have to reboot their PCs. > > > > Despite not fixing many defects, some of the new features make it worth > upgrading just to have in place since the users are already used to > Remedy’s quirks. > > > > Thanks, > > > > *Shawn Pierson * > > Remedy Developer | Energy Transfer > > > > *From:* Action Request System discussion list(ARSList) [ > mailto:[email protected] <javascript:>] *On Behalf Of *Kathy Morris > *Sent:* Wednesday, January 08, 2014 10:52 AM > *To:* [email protected] <javascript:> > *Subject:* Upgrade from 7.6.4 to 8.1 > > > > ** > > Hi, > > > > We are planning the upgrade from 7.6.4 to 8.1. Wondering what others have > experienced with a 7.6.4 to 8x upgrade. Our company feels this upgrade is > going to be “very difficult.” We have never archived any data. There were > over 100 hotfixes applied to 7.6.4. Besides the release notes, is there > any documentation to help with this painful process J Are there any > gotchas? Recommendations? > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > Private and confidential as detailed > here<http://www.energytransfer.com/mail_disclaimer.aspx>. > If you cannot access hyperlink, please e-mail sender. > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
