I recall a while back someone explained that there is also a difference between SQL and Oracle DB where The ITSM env on Oracle takes longer to start than SQL Server
Sent from my iPhone > On Feb 19, 2014, at 10:18 AM, "Pierson, Shawn" > <[email protected]> wrote: > > ** > You bring up a good point. From what I’ve seen the CPU and RAM are never too > high even when starting up, and the database connection should actually be a > decent connection (both servers are on the same switch, which I can tell > thanks to ADDM) but I’d think that probably is one of the limiting factors of > startup. My suspicion is that BMC’s increasing reliance on plugins, which > seem to be black boxes that are hard to gain visibility into, is a major > factor as well. > > It would be an interesting test to have two pieces of the same hardware with > AR System installed, one with the full ITSM, another without ITSM (but for > charity include the supporting AR System modules like Approval that normally > aren’t used in fully custom shops) but with an equal number of forms, groups, > and users, and time the startup times of both. > > Thanks, > > Shawn Pierson > Remedy Developer | Energy Transfer > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of LJ LongWing > Sent: Wednesday, February 19, 2014 8:15 AM > To: [email protected] > Subject: Re: Why does the ARS Service take so long to start? > > ** > Shawn, > In later versions of Remedy, you have the options to utilize multiple threads > during the startup. As Rick points out, the main thing that Remedy is doing > is pulling metadata out of the DB and storing it in RAM. So, there is a > direct correlation between how many forms/fields/etc that you have, and how > quickly you can get them out of the DB and into memory that determines how > quickly your Remedy starts. Do you have that dedicated Fiber channel between > your DB and App server that Remedy recommends? :) > > > On Wed, Feb 19, 2014 at 5:57 AM, Pierson, Shawn > <[email protected]> wrote: > ** > Since I have nothing better to do (just kidding, I’m swamped) I wanted to see > if anyone on the list had a good explanation for something that has been an > issue across multiple versions of Remedy for years. Specifically, on > Windows, why does it take so long for Remedy to start up, and is there > anything that can be done to make it load faster without sacrificing > performance or functionality? > > If someone has found a way to get it to start up in less than 30 seconds, you > should be given a job by BMC. It’s been a while since I’ve worked with > Remedy on Unix but I don’t recall it taking as long to start as it does on > Windows. > > Thanks, > > Shawn Pierson > Remedy Developer | Energy Transfer > > Private and confidential as detailed here. If you cannot access hyperlink, > please e-mail sender. > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > Private and confidential as detailed here. If you cannot access hyperlink, > please e-mail sender. _ARSlist: "Where the Answers Are" and have been for 20 > years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
