Team, Recently faced the same. followed felow points then i got BMC support.
1. Taken arstartup log to check the time consuming. 2. sent the ar.conf file. BMC recommended to change some configuration setting. 3. Apart from remedy end, need a support from network and SQL Team. 4. please check our BMC communities for this KB Article. Regards, Suresh Loganathan On Feb 19, 2014 9:45 PM, "Tauf Chowdhury" <taufc...@gmail.com> wrote: > ** > I recall a while back someone explained that there is also a difference > between SQL and Oracle DB where The ITSM env on Oracle takes longer to > start than SQL Server > > Sent from my iPhone > > On Feb 19, 2014, at 10:18 AM, "Pierson, Shawn" < > shawn.pier...@energytransfer.com> wrote: > > ** > > You bring up a good point. From what I've seen the CPU and RAM are never > too high even when starting up, and the database connection should actually > be a decent connection (both servers are on the same switch, which I can > tell thanks to ADDM) but I'd think that probably is one of the limiting > factors of startup. My suspicion is that BMC's increasing reliance on > plugins, which seem to be black boxes that are hard to gain visibility > into, is a major factor as well. > > > > It would be an interesting test to have two pieces of the same hardware > with AR System installed, one with the full ITSM, another without ITSM (but > for charity include the supporting AR System modules like Approval that > normally aren't used in fully custom shops) but with an equal number of > forms, groups, and users, and time the startup times of both. > > > > Thanks, > > > > *Shawn Pierson * > > Remedy Developer | Energy Transfer > > > > *From:* Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG <arslist@ARSLIST.ORG>] *On Behalf Of *LJ > LongWing > *Sent:* Wednesday, February 19, 2014 8:15 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Why does the ARS Service take so long to start? > > > > ** > > Shawn, > > In later versions of Remedy, you have the options to utilize multiple > threads during the startup. As Rick points out, the main thing that Remedy > is doing is pulling metadata out of the DB and storing it in RAM. So, > there is a direct correlation between how many forms/fields/etc that you > have, and how quickly you can get them out of the DB and into memory that > determines how quickly your Remedy starts. Do you have that dedicated > Fiber channel between your DB and App server that Remedy recommends? :) > > > > On Wed, Feb 19, 2014 at 5:57 AM, Pierson, Shawn < > shawn.pier...@energytransfer.com> wrote: > > ** > > Since I have nothing better to do (just kidding, I'm swamped) I wanted to > see if anyone on the list had a good explanation for something that has > been an issue across multiple versions of Remedy for years. Specifically, > on Windows, why does it take so long for Remedy to start up, and is there > anything that can be done to make it load faster without sacrificing > performance or functionality? > > > > If someone has found a way to get it to start up in less than 30 seconds, > you should be given a job by BMC. It's been a while since I've worked with > Remedy on Unix but I don't recall it taking as long to start as it does on > Windows. > > > > Thanks, > > > > *Shawn Pierson * > > Remedy Developer | Energy Transfer > > > > Private and confidential as detailed > here<http://www.energytransfer.com/mail_disclaimer.aspx>. > If you cannot access hyperlink, please e-mail sender. > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > Private and confidential as detailed > here<http://www.energytransfer.com/mail_disclaimer.aspx>. > If you cannot access hyperlink, please e-mail sender. _ARSlist: "Where the > Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
