Originally our time was about 15 minutes. For some reason, maybe it was moving from one patch to another it is now down to 7-9 minutes!
ITSM 7.6.04 SP2 ARS 7.6.04 SP4 Oracle 11.2.0.3.0 - 64bit Production Win 2008 Server Claire Sanford Information Systems Division Memorial Hermann Healthcare System claire.sanf...@memorialhermann.org From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of Jason Miller Sent: Wednesday, February 19, 2014 1:08 PM To: arslist@ARSLIST.ORG Subject: Re: Why does the ARS Service take so long to start? ** Talking with a person from BMC Professional Services just yesterday he mentioned we can expect our start time to increase once we start running in a server group; that our 2.5 minutes might end up being closer to 5 in a server group (still way better than the 20-30 minutes we use to see people on Oracle mention year ago). Jason On Wed, Feb 19, 2014 at 10:29 AM, Pierson, Shawn <shawn.pier...@energytransfer.com<mailto:shawn.pier...@energytransfer.com>> wrote: ** Based on the feedback here and off the list, would you all consider a start time between 2 - 3 minutes to be acceptable? I'm used to seeing a pretty long start time but after upgrading to 8.1 it does take a little more than two minutes, being just enough time for Windows to display an error about the service taking too long to start. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG>] On Behalf Of Suresh Loganathan Sent: Wednesday, February 19, 2014 11:40 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Why does the ARS Service take so long to start? ** Team, Recently faced the same. followed felow points then i got BMC support. 1. Taken arstartup log to check the time consuming. 2. sent the ar.conf file. BMC recommended to change some configuration setting. 3. Apart from remedy end, need a support from network and SQL Team. 4. please check our BMC communities for this KB Article. Regards, Suresh Loganathan On Feb 19, 2014 9:45 PM, "Tauf Chowdhury" <taufc...@gmail.com<mailto:taufc...@gmail.com>> wrote: ** I recall a while back someone explained that there is also a difference between SQL and Oracle DB where The ITSM env on Oracle takes longer to start than SQL Server Sent from my iPhone On Feb 19, 2014, at 10:18 AM, "Pierson, Shawn" <shawn.pier...@energytransfer.com<mailto:shawn.pier...@energytransfer.com>> wrote: ** You bring up a good point. From what I've seen the CPU and RAM are never too high even when starting up, and the database connection should actually be a decent connection (both servers are on the same switch, which I can tell thanks to ADDM) but I'd think that probably is one of the limiting factors of startup. My suspicion is that BMC's increasing reliance on plugins, which seem to be black boxes that are hard to gain visibility into, is a major factor as well. It would be an interesting test to have two pieces of the same hardware with AR System installed, one with the full ITSM, another without ITSM (but for charity include the supporting AR System modules like Approval that normally aren't used in fully custom shops) but with an equal number of forms, groups, and users, and time the startup times of both. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:arslist@ARSLIST.ORG] On Behalf Of LJ LongWing Sent: Wednesday, February 19, 2014 8:15 AM To: arslist@ARSLIST.ORG<mailto:arslist@ARSLIST.ORG> Subject: Re: Why does the ARS Service take so long to start? ** Shawn, In later versions of Remedy, you have the options to utilize multiple threads during the startup. As Rick points out, the main thing that Remedy is doing is pulling metadata out of the DB and storing it in RAM. So, there is a direct correlation between how many forms/fields/etc that you have, and how quickly you can get them out of the DB and into memory that determines how quickly your Remedy starts. Do you have that dedicated Fiber channel between your DB and App server that Remedy recommends? :) On Wed, Feb 19, 2014 at 5:57 AM, Pierson, Shawn <shawn.pier...@energytransfer.com<mailto:shawn.pier...@energytransfer.com>> wrote: ** Since I have nothing better to do (just kidding, I'm swamped) I wanted to see if anyone on the list had a good explanation for something that has been an issue across multiple versions of Remedy for years. Specifically, on Windows, why does it take so long for Remedy to start up, and is there anything that can be done to make it load faster without sacrificing performance or functionality? If someone has found a way to get it to start up in less than 30 seconds, you should be given a job by BMC. It's been a while since I've worked with Remedy on Unix but I don't recall it taking as long to start as it does on Windows. Thanks, Shawn Pierson Remedy Developer | Energy Transfer Private and confidential as detailed here<http://www.energytransfer.com/mail_disclaimer.aspx>. If you cannot access hyperlink, please e-mail sender. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here<http://www.energytransfer.com/mail_disclaimer.aspx>. If you cannot access hyperlink, please e-mail sender. _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here<http://www.energytransfer.com/mail_disclaimer.aspx>. 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