Hi,

Yes, Process Designer 8.3.3 is working successfully on 8.1.x however there
are still a number of bugs/issues around.  

8.3.4 is just around the corner, however it will be released without the
current hot fixes available for 8.3.3 - look for these in the near future.

 

If you have a SRM installation already, then it is probably not a path to go
down until the issues are sorted - however if you are implementing a "new"
Service Request catalog then it could potentially be the way forward.

 

FYI:  All the original guys how created PD no longer work for BMC, so it may
be a little longer to get things sorted although they are aware of the issue
and working hard to get them sorted.

 

  _____  

 

Kind Regards,

 

Carl Wilson

 

http://www.missingpiecessoftware.com/ 

 

From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Ortega, Jesus A
Sent: 24 February 2014 22:40
To: [email protected]
Subject: ITSM Process Designer on 8.1

 

** 

I probably won't get a reply to this question since not many use Process
Designer, but I will try anyway. Has anyone successfully implemented ITSM
Process Designer 8.3.x with ARS/ITSM 8.x? I know that there are a lot of
horror stories about Process Designer and 7.6.04, so I contacted my support
organization and stated that "it is still supported by BMC and that it was
designed for 8.0 and above."  Before I trash one of my development
environments, I'd like to hear if anyone is actually using it with 8.x.
Your help would be appreciated. 

 

Jesus Ortega

Senior II, Implementation Engineer 

LyondellBasell Industries

 


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