We ran into an error when trying to install ITSM Process Designer on 8.1 because an error indicated that 8.3.3 was not compatible with 8.1 Patch 2. After opening a ticket with BMC, they provided me with a defect SW00460401 along with a hotfix that I put in place and was able to get around the pop up error message in my install.
As for using Process Designer, we are planning on using this instead of creating AOTs and PDTs just because it seems like it will be easier and quick to develop using the process designer than creating a bunch of AOTs and PDTs. Additionally, the ability to put in approvals or do other things such as loops and nested processes are something else that is needed for our organization. We are just beginning building out our SRDs and Processes, so I guess time will tell on how well it goes; but I see process designer being the future of building the processes in SRM...or at least I hope :) _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
