Process Designer has huge potential. It might not have got enough coverage - but that's something that will get built over the period of time and the tool maturity will grow in the same manner.
One can define and orchestrate the process - for external integration, you can define a custom interface form - create/update it based on the process - filter plugin / web service part can full fill. -Raj From: Pierson, Shawn-3 [via ARS (Action Request System)] [mailto:[email protected]] Sent: Tuesday, February 25, 2014 23:49 To: Hiremath, Rajashekhar Subject: Re: ITSM Process Designer on 8.1 I'll take a look at that again. I assumed it was built in such a way that it wouldn't be useful if you used other systems for part of the process, such as SAP for purchasing, but it's worth a revisit. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[hidden email]</user/SendEmail.jtp?type=node&node=115858&i=0>] On Behalf Of Carl Wilson Sent: Tuesday, February 25, 2014 11:43 AM To: [hidden email]</user/SendEmail.jtp?type=node&node=115858&i=1> Subject: Re: ITSM Process Designer on 8.1 Hi Shawn, 8.x.x versions of SRM come with a custom AIF provided by BMC for Hardware and Software ordering. This interacts with the sub components including Purchasing and Requisition, Licensing, etc. This may take your headache away: https://docs.bmc.com/docs/display/public/srm81/Overview+of+the+Product+Ordering+feature Jesus: Currently, there are issues in PD with looping and restarting tasks e.g. if a Task (PD Task) is bypassed, and it is creating a fulfilment Task (TMS:Task) then the bypassed Tasks are not closed and therefore you cannot close the fulfilment request (based on the Rules). Approvals are singular and not dynamic ... etc. There were hot fixes available for 8.3.3 to correct this and other behaivour, but I have been told that these are not in the 8.3.4 release - therefore if you had these and upgraded then you are going backwards until they are ported to the 8.3.4 version. Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[hidden email]</user/SendEmail.jtp?type=node&node=115858&i=2>] On Behalf Of Pierson, Shawn Sent: 25 February 2014 17:18 To: [hidden email]</user/SendEmail.jtp?type=node&node=115858&i=3> Subject: Re: ITSM Process Designer on 8.1 This sounds interesting. So for your request workflow that require approvals, loops, nested processes, etc. do you have a working prototype in Process Designer yet? For my SRM plans, I am a fan of ARS development but I try to avoid building AIFs because they shouldn't be necessary. I'm not entirely sure, but one of the more complicated ones I have is a software request process that I'm going to try to rebuild in some way in 8.1. This one basically does several lookups on places like the Product Catalog, License Certificates, Computer Systems, etc. to determine if licenses are available and direct the request down the right process flow (using Task Groups) depending on license availability and a few other factors. If I can't rebuild this process in ITSM as it is without using an AIF, I may investigate Process Designer but I'd probably stand up a new development system just to isolate it and avoid risking corruption of a system used by anyone else. Thanks, Shawn Pierson Remedy Developer | Energy Transfer -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[hidden email]</user/SendEmail.jtp?type=node&node=115858&i=4>] On Behalf Of Jamie Sent: Tuesday, February 25, 2014 10:41 AM To: [hidden email]</user/SendEmail.jtp?type=node&node=115858&i=5> Subject: Re: ITSM Process Designer on 8.1 We ran into an error when trying to install ITSM Process Designer on 8.1 because an error indicated that 8.3.3 was not compatible with 8.1 Patch 2. After opening a ticket with BMC, they provided me with a defect SW00460401 along with a hotfix that I put in place and was able to get around the pop up error message in my install. As for using Process Designer, we are planning on using this instead of creating AOTs and PDTs just because it seems like it will be easier and quick to develop using the process designer than creating a bunch of AOTs and PDTs. Additionally, the ability to put in approvals or do other things such as loops and nested processes are something else that is needed for our organization. We are just beginning building out our SRDs and Processes, so I guess time will tell on how well it goes; but I see process designer being the future of building the processes in SRM...or at least I hope :) _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> "Where the Answers Are, and have been for 20 years" Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . 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NAML<http://ars-action-request-system.1.n7.nabble.com/template/NamlServlet.jtp?macro=macro_viewer&id=instant_html%21nabble%3Aemail.naml&base=nabble.naml.namespaces.BasicNamespace-nabble.view.web.template.NabbleNamespace-nabble.view.web.template.NodeNamespace&breadcrumbs=notify_subscribers%21nabble%3Aemail.naml-instant_emails%21nabble%3Aemail.naml-send_instant_email%21nabble%3Aemail.naml> ----- -rAJ -- View this message in context: http://ars-action-request-system.1.n7.nabble.com/ITSM-Process-Designer-on-8-1-tp115820p115860.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
