This sounds interesting. So for your request workflow that require approvals, loops, nested processes, etc. do you have a working prototype in Process Designer yet? For my SRM plans, I am a fan of ARS development but I try to avoid building AIFs because they shouldn't be necessary. I'm not entirely sure, but one of the more complicated ones I have is a software request process that I'm going to try to rebuild in some way in 8.1. This one basically does several lookups on places like the Product Catalog, License Certificates, Computer Systems, etc. to determine if licenses are available and direct the request down the right process flow (using Task Groups) depending on license availability and a few other factors. If I can't rebuild this process in ITSM as it is without using an AIF, I may investigate Process Designer but I'd probably stand up a new development system just to isolate it and avoid risking corruption of a system used by anyone else.
Thanks, Shawn Pierson Remedy Developer | Energy Transfer -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Jamie Sent: Tuesday, February 25, 2014 10:41 AM To: [email protected] Subject: Re: ITSM Process Designer on 8.1 We ran into an error when trying to install ITSM Process Designer on 8.1 because an error indicated that 8.3.3 was not compatible with 8.1 Patch 2. After opening a ticket with BMC, they provided me with a defect SW00460401 along with a hotfix that I put in place and was able to get around the pop up error message in my install. As for using Process Designer, we are planning on using this instead of creating AOTs and PDTs just because it seems like it will be easier and quick to develop using the process designer than creating a bunch of AOTs and PDTs. Additionally, the ability to put in approvals or do other things such as loops and nested processes are something else that is needed for our organization. We are just beginning building out our SRDs and Processes, so I guess time will tell on how well it goes; but I see process designer being the future of building the processes in SRM...or at least I hope :) _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years" Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
