I want to jump in because I also have looked at PD back on 7.6.4 and was turned off of it. So based on what you and Roger Justice have said, it boils down to:
1) Don't use Process Designer on any ITSM version prior to 8.x. 2) Don't use Process Designer if you have overlays created on ITSM already. 3) Don't use Process Designer if you are already using SRM. 4) We should wait for version 8.3.4 and probably a service pack. So with all this in mind, it makes me wonder what value this product provides? It is marketed as a way of making workflow in a manner supposedly easier than AR System development, but it seems to be about as complicated as something like SSIS which isn't too difficult for a developer but is impossible for an end-user to work with. So from my perspective, I don't see what PD does that I can't do in ARS. As far as the SRM integration goes, a lot of functionality was added in SRM 8.x to where I can have questions with multiple branches and actions to perform code-like activities without building an AIF, which should reduce the functionality gap. For those of you with PD in production, what type of thing do you actually use it for? For me Process Designer is a bit of a hot button. I'm a big fan of Remedy and I'm really liking the advances in tools like SRM in particular, and I think MyIT has a lot of potential. Process Designer screwed up my 7.6.04 environment back when BMC pressured us into installing it to address a problem with the Class field on Change Management (that still exists in the latest version.) We ended up not being able to address the problem with Process Designer, but a few custom Active Links and we're good. It wasn't worth it letting Process Designer embed itself into ITSM and take over the Task module. Thanks, Shawn Pierson Remedy Developer | Energy Transfer From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Carl Wilson Sent: Monday, February 24, 2014 4:55 PM To: [email protected] Subject: Re: ITSM Process Designer on 8.1 ** Hi, Yes, Process Designer 8.3.3 is working successfully on 8.1.x however there are still a number of bugs/issues around. 8.3.4 is just around the corner, however it will be released without the current hot fixes available for 8.3.3 - look for these in the near future. If you have a SRM installation already, then it is probably not a path to go down until the issues are sorted - however if you are implementing a "new" Service Request catalog then it could potentially be the way forward. FYI: All the original guys how created PD no longer work for BMC, so it may be a little longer to get things sorted although they are aware of the issue and working hard to get them sorted. ________________________________ Kind Regards, Carl Wilson http://www.missingpiecessoftware.com/ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Ortega, Jesus A Sent: 24 February 2014 22:40 To: [email protected]<mailto:[email protected]> Subject: ITSM Process Designer on 8.1 ** I probably won't get a reply to this question since not many use Process Designer, but I will try anyway. Has anyone successfully implemented ITSM Process Designer 8.3.x with ARS/ITSM 8.x? I know that there are a lot of horror stories about Process Designer and 7.6.04, so I contacted my support organization and stated that "it is still supported by BMC and that it was designed for 8.0 and above." Before I trash one of my development environments, I'd like to hear if anyone is actually using it with 8.x. Your help would be appreciated. Jesus Ortega Senior II, Implementation Engineer LyondellBasell Industries Information contained in this email is subject to the disclaimer found by clicking on the following link: http://www.lyondellbasell.com/Footer/Disclaimer/ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ Private and confidential as detailed here: http://www.energytransfer.com/mail_disclaimer.aspx . If you cannot access the link, please e-mail sender. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
