Copy to new is not something that can generically be built. It was a bad idea in the first place.
ITSM - should have a “duplicate function” (at some object levels) — like Incident/Change etc… But - with a master record having many child records - it is a complicated beast. (I will claim - impossible) (Claire — you may be able to write one — but it will have many assumptions — which will become the next level of pain, (repeat)) Copy to new - only made sense when people were writing simple systems - and copying a “single record’ actually solved the problem. I say - good riddance - to copy to New. Same thing with Clear. — Adios. -John On Thu, Jul 31, 2014 at 10:47 AM, Sanford, Claire < [email protected]> wrote: > ** > > Thank you for your input! I finally found last night the one of the > answers I was looking for and you confirmed it! Copy to New does not > work in ITSM. > > BMC… WTF! One of the greatest complaints from users when switching from > the User Tool to the Web is not having COPY TO NEW! > > > > You tell us it is available and it really isn’t! Bait and switch! I > was not able to sleep last night so I got pen and paper out (gasp) and drew > out the process and I will freaking build it myself! Someone at my > company is being courted by SNOW, you better step up your game! > > > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Munukutla, Ravishankar > *Sent:* Thursday, July 31, 2014 8:50 AM > *To:* [email protected] > *Subject:* Re: Mid-Tier 8.1 upgrade and Copy to New > > > > ** > > 7604 Server should work fine with 8.1 Mid-tier. Please note that 8.0 > Midtier onwards IE7 won’t work. Yes, one would get performance gain in > newer versions of midtier and additional security fixes. > > Copy to new should work fine with Midtier upgrade. It would work fine with > custom forms; the whole feature copy to new is not fully consumed in > Applications and there would be gaps with respect to the said feature in > Applications. > > > > Regards, > > Ravi > > > > *From:* Action Request System discussion list(ARSList) [ > mailto:[email protected] <[email protected]>] *On Behalf Of *Sanford, > Claire > *Sent:* 31 July 2014 05:16 > *To:* [email protected] > *Subject:* Mid-Tier 8.1 upgrade and Copy to New > > > > ** > > I have checked the compatibility charts… I just want some real world > clarification. > > > > If I install the Mid-Tier 8.1, I can still run my 7.6.04 Server? Also, if > I want the Copy to New functionality… is it just a Mid-Tier upgrade or an > AR Server Upgrade as well? > > > > Has anyone had any real problems with MT 8.1 and ARS 7.6.04? > > > > > > Thanks!! > > > > > > ITSM 7.6.04 SP2 > > ARS 7.6.04 SP4 > > Oracle 11.2.0.3.0 - 64bit Production > > Win 2008 Server > > > > Claire Sanford > > Information Systems Division > > Memorial Hermann Health System > > [email protected] > > > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ -- *John Sundberg* Kinetic Data, Inc. "Your Business. Your Process." 651-556-0930 I [email protected] www.kineticdata.com I community.kineticdata.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
