The reason we need Copy to New here is because the users had it before and they feel it is something stolen from them. They are lazy! They don’t want to have to manually create a new ticket.
My plan is to do the following: Create a button on the INC and WO forms respectively Create an AL that will push only necessary info to the appropriate “Interface_Create” form and let it do the rest of the work. People here are really starting to hate ITSM 7604. They want their user tool back, they want speed back, they want all of the millions of customizations and special things built for them in the old version that we did not recreate in the new version. What they don’t get is that moving to another application SNOW, IBM or whoever is not going to fix things, or make people happy. It will just be a different type of angst! From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Reiser, John J Sent: Thursday, July 31, 2014 11:44 AM To: [email protected] Subject: Re: Mid-Tier 8.1 upgrade and Copy to New ** Deep breaths, Claire. It’s just easier to roll your own copy to new since you have control over copying or clearing certain fields. I disabled Ctrl-T years ago and only gave the “Copy a Ticket”” button to those that needed it and would be careful with it. It’s all about the control, muhahaha Thank you, --- John J. Reiser Remedy Developer/Administrator Senior Software Development Analyst Lockheed Martin - MS2 The star that burns twice as bright burns half as long. Pay close attention and be illuminated by its brilliance. - paraphrased by me From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Sanford, Claire Sent: Thursday, July 31, 2014 11:48 AM To: [email protected]<mailto:[email protected]> Subject: EXTERNAL: Re: Mid-Tier 8.1 upgrade and Copy to New ** Thank you for your input! I finally found last night the one of the answers I was looking for and you confirmed it! Copy to New does not work in ITSM. BMC… WTF! One of the greatest complaints from users when switching from the User Tool to the Web is not having COPY TO NEW! You tell us it is available and it really isn’t! Bait and switch! I was not able to sleep last night so I got pen and paper out (gasp) and drew out the process and I will freaking build it myself! Someone at my company is being courted by SNOW, you better step up your game! From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Munukutla, Ravishankar Sent: Thursday, July 31, 2014 8:50 AM To: [email protected]<mailto:[email protected]> Subject: Re: Mid-Tier 8.1 upgrade and Copy to New ** 7604 Server should work fine with 8.1 Mid-tier. Please note that 8.0 Midtier onwards IE7 won’t work. Yes, one would get performance gain in newer versions of midtier and additional security fixes. Copy to new should work fine with Midtier upgrade. It would work fine with custom forms; the whole feature copy to new is not fully consumed in Applications and there would be gaps with respect to the said feature in Applications. Regards, Ravi From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Sanford, Claire Sent: 31 July 2014 05:16 To: [email protected]<mailto:[email protected]> Subject: Mid-Tier 8.1 upgrade and Copy to New ** I have checked the compatibility charts… I just want some real world clarification. If I install the Mid-Tier 8.1, I can still run my 7.6.04 Server? Also, if I want the Copy to New functionality… is it just a Mid-Tier upgrade or an AR Server Upgrade as well? Has anyone had any real problems with MT 8.1 and ARS 7.6.04? Thanks!! ITSM 7.6.04 SP2 ARS 7.6.04 SP4 Oracle 11.2.0.3.0 - 64bit Production Win 2008 Server Claire Sanford Information Systems Division Memorial Hermann Health System [email protected]<mailto:[email protected]> _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _ARSlist: "Where the Answers Are" and have been for 20 years_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
