custom uses are happy users :) *** That’s it - I am TM that.
-John On Thu, Jul 31, 2014 at 12:39 PM, Sanford, Claire < claire.sanf...@memorialhermann.org> wrote: > ** > > The reason we need Copy to New here is because the users had it before and > they feel it is something stolen from them. They are lazy! They don’t > want to have to manually create a new ticket. > > > > My plan is to do the following: > > Create a button on the INC and WO forms respectively > > Create an AL that will push only necessary info to the appropriate > “Interface_Create” form and let it do the rest of the work. > > > > People here are really starting to hate ITSM 7604. They want their user > tool back, they want speed back, they want all of the millions of > customizations and special things built for them in the old version that we > did not recreate in the new version. > > > > What they don’t get is that moving to another application SNOW, IBM or > whoever is not going to fix things, or make people happy. It will just > be a different type of angst! > > > > *From:* Action Request System discussion list(ARSList) [mailto: > arslist@ARSLIST.ORG] *On Behalf Of *Reiser, John J > *Sent:* Thursday, July 31, 2014 11:44 AM > > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Mid-Tier 8.1 upgrade and Copy to New > > > > ** > > Deep breaths, Claire. > > > > It’s just easier to roll your own copy to new since you have control over > copying or clearing certain fields. > > I disabled Ctrl-T years ago and only gave the “Copy a Ticket”” button to > those that needed it and would be careful with it. > > It’s all about the control, muhahaha > > Thank you, > > --- > John J. Reiser > Remedy Developer/Administrator > > Senior Software Development Analyst > Lockheed Martin - MS2 > The star that burns twice as bright burns half as long. > Pay close attention and be illuminated by its brilliance. - paraphrased by > me > > > > *From:* Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG <arslist@ARSLIST.ORG>] *On Behalf Of *Sanford, > Claire > *Sent:* Thursday, July 31, 2014 11:48 AM > *To:* arslist@ARSLIST.ORG > *Subject:* EXTERNAL: Re: Mid-Tier 8.1 upgrade and Copy to New > > > > ** > > Thank you for your input! I finally found last night the one of the > answers I was looking for and you confirmed it! Copy to New does not work > in ITSM. > > BMC… WTF! One of the greatest complaints from users when switching from > the User Tool to the Web is not having COPY TO NEW! > > > > You tell us it is available and it really isn’t! Bait and switch! I was > not able to sleep last night so I got pen and paper out (gasp) and drew out > the process and I will freaking build it myself! Someone at my company is > being courted by SNOW, you better step up your game! > > > > > > *From:* Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG <arslist@ARSLIST.ORG>] *On Behalf Of *Munukutla, > Ravishankar > *Sent:* Thursday, July 31, 2014 8:50 AM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Mid-Tier 8.1 upgrade and Copy to New > > > > ** > > 7604 Server should work fine with 8.1 Mid-tier. Please note that 8.0 > Midtier onwards IE7 won’t work. Yes, one would get performance gain in > newer versions of midtier and additional security fixes. > > Copy to new should work fine with Midtier upgrade. It would work fine with > custom forms; the whole feature copy to new is not fully consumed in > Applications and there would be gaps with respect to the said feature in > Applications. > > > > Regards, > > Ravi > > > > *From:* Action Request System discussion list(ARSList) [ > mailto:arslist@ARSLIST.ORG <arslist@ARSLIST.ORG>] *On Behalf Of *Sanford, > Claire > *Sent:* 31 July 2014 05:16 > *To:* arslist@ARSLIST.ORG > *Subject:* Mid-Tier 8.1 upgrade and Copy to New > > > > ** > > I have checked the compatibility charts… I just want some real world > clarification. > > > > If I install the Mid-Tier 8.1, I can still run my 7.6.04 Server? Also, if > I want the Copy to New functionality… is it just a Mid-Tier upgrade or an > AR Server Upgrade as well? > > > > Has anyone had any real problems with MT 8.1 and ARS 7.6.04? > > > > > > Thanks!! > > > > > > ITSM 7.6.04 SP2 > > ARS 7.6.04 SP4 > > Oracle 11.2.0.3.0 - 64bit Production > > Win 2008 Server > > > > Claire Sanford > > Information Systems Division > > Memorial Hermann Health System > > claire.sanf...@memorialhermann.org > > > > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _ARSlist: "Where the Answers Are" and have been for 20 years_ > -- *John Sundberg* Kinetic Data, Inc. "Your Business. Your Process." 651-556-0930 I john.sundb...@kineticdata.com www.kineticdata.com I community.kineticdata.com _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
