I agree. The only place I typically use Copy to New (C2N) and where I miss it the most when not available is working with configuration records. Unless it is some kind of advanced config with relationships C2N works perfect. Since many/most user facing forms these days have some kind of relationship if needed I usually build a copy feature using workflow so you can dump the instance specific data like GUIDs,
Jason On Thu, Jul 31, 2014 at 9:27 AM, John Sundberg < [email protected]> wrote: > ** > Copy to new is not something that can generically be built. It was a bad > idea in the first place. > > ITSM - should have a “duplicate function” (at some object levels) — like > Incident/Change etc… > > But - with a master record having many child records - it is a complicated > beast. (I will claim - impossible) > (Claire — you may be able to write one — but it will have many assumptions > — which will become the next level of pain, (repeat)) > > Copy to new - only made sense when people were writing simple systems - > and copying a “single record’ actually solved the problem. > > I say - good riddance - to copy to New. > > Same thing with Clear. — Adios. > > > -John > > > > > > > > On Thu, Jul 31, 2014 at 10:47 AM, Sanford, Claire < > [email protected]> wrote: > >> ** >> >> Thank you for your input! I finally found last night the one of the >> answers I was looking for and you confirmed it! Copy to New does not >> work in ITSM. >> >> BMC… WTF! One of the greatest complaints from users when switching from >> the User Tool to the Web is not having COPY TO NEW! >> >> >> >> You tell us it is available and it really isn’t! Bait and switch! I >> was not able to sleep last night so I got pen and paper out (gasp) and drew >> out the process and I will freaking build it myself! Someone at my >> company is being courted by SNOW, you better step up your game! >> >> >> >> >> >> *From:* Action Request System discussion list(ARSList) [mailto: >> [email protected]] *On Behalf Of *Munukutla, Ravishankar >> *Sent:* Thursday, July 31, 2014 8:50 AM >> *To:* [email protected] >> *Subject:* Re: Mid-Tier 8.1 upgrade and Copy to New >> >> >> >> ** >> >> 7604 Server should work fine with 8.1 Mid-tier. Please note that 8.0 >> Midtier onwards IE7 won’t work. Yes, one would get performance gain in >> newer versions of midtier and additional security fixes. >> >> Copy to new should work fine with Midtier upgrade. It would work fine >> with custom forms; the whole feature copy to new is not fully consumed in >> Applications and there would be gaps with respect to the said feature in >> Applications. >> >> >> >> Regards, >> >> Ravi >> >> >> >> *From:* Action Request System discussion list(ARSList) [ >> mailto:[email protected] <[email protected]>] *On Behalf Of *Sanford, >> Claire >> *Sent:* 31 July 2014 05:16 >> *To:* [email protected] >> *Subject:* Mid-Tier 8.1 upgrade and Copy to New >> >> >> >> ** >> >> I have checked the compatibility charts… I just want some real world >> clarification. >> >> >> >> If I install the Mid-Tier 8.1, I can still run my 7.6.04 Server? Also, >> if I want the Copy to New functionality… is it just a Mid-Tier upgrade or >> an AR Server Upgrade as well? >> >> >> >> Has anyone had any real problems with MT 8.1 and ARS 7.6.04? >> >> >> >> >> >> Thanks!! >> >> >> >> >> >> ITSM 7.6.04 SP2 >> >> ARS 7.6.04 SP4 >> >> Oracle 11.2.0.3.0 - 64bit Production >> >> Win 2008 Server >> >> >> >> Claire Sanford >> >> Information Systems Division >> >> Memorial Hermann Health System >> >> [email protected] >> >> >> >> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > > > -- > > *John Sundberg* > Kinetic Data, Inc. > "Your Business. Your Process." > > 651-556-0930 I [email protected] > www.kineticdata.com I community.kineticdata.com > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
