Chris, I completely agree...I was just ensuring that when you say 'If unhappy with Remedy, try Remedyforce', that people aren't confused thinking they are somehow not changing platforms/technologies. I took the Force.com training courses a few years ago and was very impressed with their capabilities. I know that BMC wouldn't agree, but moving from Remedy to Remedyforce is similar to moving from Remedy to SNOW, in that you are moving from one technology to another technology. I'm not comparing SNOW and Remedyforce in that statement, other than the fact that they are both different techonlogies from Remedy :)
On Tue, Aug 5, 2014 at 2:46 PM, Grassi, Christopher <[email protected]> wrote: > ** > Yes - It’s a different product but the design pulls a lot features and > functions from Remedy ITSM as well as SDE. Also from a platform > perspective some would say it’s a better product because it’s True PaaS > with the trusted salesforce platform behind it. Every Remedyforce Go Live > we have had has been very quiet…no services falling over, no jobs’s failing > to run, no architecture failings, no performance issues, no mid tiers being > overloaded, no stickybit issues, etc. :) You all know the drill :) > > -Chris > > On 4 Aug 2014, at 21:12, LJ LongWing <[email protected]> wrote: > > ** > But...RemedyForce IS another product....it's not another company...but it > is 100% a different product... > > > On Mon, Aug 4, 2014 at 2:07 PM, Grassi, Christopher <[email protected]> > wrote: > >> ** >> I’ve been using Remedy since Version 5 - if you are unhappy with Remedy >> for any reason, I would look at Remedyforce before going to another >> product. Feel free to reach out if you want to know more. >> >> -Chris Grassi >> [email protected] >> >> >> On 4 Aug 2014, at 14:44, Kevin Shaffer <[email protected]> wrote: >> >> ** >> >> I have been hesitant to bring up the topic of Cherwell on the ARSList, >> but there seems to have been some interest and discussion about Cherwell >> last week. >> >> First of all, I have been a Remedy consultant since the late 90’s, >> version 3.x. I have experienced all the highs and lows that everyone >> describes on this list. I would love to see BMC succeed and Remedy >> continue to lead. The reality is I have witnessed many of my colleagues >> drift over to SNOW and others get out of the business completely, as we >> watched the competitors catch up and some even surpass in some areas as >> others have pointed out. The majority of our business is still BMC, but a >> growing portion of it is now Cherwell. >> >> Most of us are all facing similar challenges and questions from >> management. Why does the licensing model have to be so confusing?, Why do >> upgrades have to be so painful?, Why can’t I call support and get an >> onshore resource?, Why does on-premise or on-demand feel like a lifetime >> commitment?, etc. Whether or not you feel that any of the aforementioned >> questions are true about BMC Remedy, these questions are still being asked >> by management. >> >> Partner IT is hosting a one hour webinar on August 14, 2014 at 1 PM EST >> to discuss how Cherwell can address many of the “Why” questions we all >> face. The intended audience is not just Remedy users but rather companies >> that are evaluating options. Please contact me OFFLINE if you are >> interested in attending and I will send you a more formal invitation. We >> will have very techy people presenting to address anything that comes up. >> >> Kevin Shaffer, Senior Partner >> Partner IT, Inc. >> Office Phone: (888) 380-8899 >> Cell Phone: (316) 208-5341 >> Fax: (708) 887-1704 >> Email: [email protected] >> Website: http://www.partneritsm.com >> Follow Us: http://www.twitter.com/partneritsm >> YouTube: http://www.youtube.com/partneritsm >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> >> >> _ARSlist: "Where the Answers Are" and have been for 20 years_ >> > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > > > _ARSlist: "Where the Answers Are" and have been for 20 years_ > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org "Where the Answers Are, and have been for 20 years"
