Who would be interested in a Remedyforce one aimed at the ARS list audience? I would happily host it. Let me know if you are interested.
[email protected]<mailto:[email protected]> -Chris On 5 Aug 2014, at 20:56, Joe D'Souza <[email protected]<mailto:[email protected]>> wrote: ** I didn’t notice Kevin started this thread and offered to invite us to a webinar. So it appears like the questions I have would be addressed at the webinar due to be hosted by IT Partners on the 14th of August 20014 at 12:00 PM EST, so I hope to be able to juggle time between my client, lunch hour and the webinar. If not, I’m hoping IT Partners could host another webinar sometime again (to get the benefit of Q&A) or at least have a recording of the webinar available offline after the event? My interest is getting to know Cherwell’s features as a competitor in the ITSM / workflow management tool market. Joe PS: Anyone in this business plan to hold a similar webinar on SNOW??? And RemedyForce??? ________________________________ From: Joe D'Souza [mailto:[email protected]] Sent: Monday, August 04, 2014 4:40 PM To: ARS Discussion List Subject: RE: ADV: Cherwell Webinar You don’t have to go overboard if its private. Chances are I won’t probably be able to take time off from my current engagement anyways unless its during the lunch hour EST. I have a few deadlines I am on for certain deliverables and can’t multitask as a result on this one occassion Joe ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Tauf Chowdhury Sent: Monday, August 04, 2014 4:37 PM To: [email protected]<mailto:[email protected]> Subject: Re: ADV: Cherwell Webinar Private but let me see what I can do Sent from my iPhone On Aug 4, 2014, at 4:32 PM, Joe D'Souza <[email protected]<mailto:[email protected]>> wrote: ** Is it a WebEx public demo? Or a private one? Joe ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Tauf Chowdhury Sent: Monday, August 04, 2014 4:26 PM To: [email protected]<mailto:[email protected]> Subject: Re: ADV: Cherwell Webinar I'm getting a demo tomorrow so will let you know Sent from my iPhone On Aug 4, 2014, at 4:24 PM, Joe D'Souza <[email protected]<mailto:[email protected]>> wrote: ** How does Cherwell compare to SNOW and the AR System from the ease of customization and implementation, TCO and end user experience perspective? Joe ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of LJ LongWing Sent: Monday, August 04, 2014 4:13 PM To: [email protected]<mailto:[email protected]> Subject: Re: ADV: Cherwell Webinar ** But...RemedyForce IS another product....it's not another company...but it is 100% a different product... On Mon, Aug 4, 2014 at 2:07 PM, Grassi, Christopher <[email protected]<mailto:[email protected]>> wrote: ** I’ve been using Remedy since Version 5 - if you are unhappy with Remedy for any reason, I would look at Remedyforce before going to another product. Feel free to reach out if you want to know more. -Chris Grassi [email protected]<mailto:[email protected]> On 4 Aug 2014, at 14:44, Kevin Shaffer <[email protected]<mailto:[email protected]>> wrote: ** I have been hesitant to bring up the topic of Cherwell on the ARSList, but there seems to have been some interest and discussion about Cherwell last week. First of all, I have been a Remedy consultant since the late 90’s, version 3.x. I have experienced all the highs and lows that everyone describes on this list. I would love to see BMC succeed and Remedy continue to lead. The reality is I have witnessed many of my colleagues drift over to SNOW and others get out of the business completely, as we watched the competitors catch up and some even surpass in some areas as others have pointed out. The majority of our business is still BMC, but a growing portion of it is now Cherwell. Most of us are all facing similar challenges and questions from management. Why does the licensing model have to be so confusing?, Why do upgrades have to be so painful?, Why can’t I call support and get an onshore resource?, Why does on-premise or on-demand feel like a lifetime commitment?, etc. Whether or not you feel that any of the aforementioned questions are true about BMC Remedy, these questions are still being asked by management. Partner IT is hosting a one hour webinar on August 14, 2014 at 1 PM EST to discuss how Cherwell can address many of the “Why” questions we all face. The intended audience is not just Remedy users but rather companies that are evaluating options. Please contact me OFFLINE if you are interested in attending and I will send you a more formal invitation. We will have very techy people presenting to address anything that comes up. Kevin Shaffer, Senior Partner Partner IT, Inc. 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