To open this topic again, I use to be a subscriber to unitz.ca they just got bought by Vianet and today I received a letter from Vianet, have a read.
[image: Vianet Internet Solutions] ------------------------------ *July 10th, 2008* *VoIP 9-1-1 Service Limitations* Dear Customer, We would like to remind you that VoIP telephone service has 9-1-1 service limitations. Unlike traditional telephone lines, it is possible to use your VoIP telephone service from a location other than your registered service address. A consequence of this is that Emergency 9-1-1 Services cannot know your location with certainty. *If you move your service to another location it is important that you contact us to update your service address.* Vianet provides an online feature where you can verify your 9-1-1 information. This feature is available on our website at www.vianet.ca under "My Account". You may also contact us directly to verify that your 9-1-1 address is correct. At Vianet we recognize that the ability to access emergency services by dialing 9-1-1 is a vital component of public safety and emergency preparedness. In order to address the limitations of VoIP 9-1-1 service we encourage you to read the information below and share it with any household residents, guests and other third persons who may be present at the physical location where you use Vianet's VoIP telephone service. If you have any questions or would like to update your VoIP telephone service address, please contact us at [EMAIL PROTECTED] or 1-800-788-0363 (option 3). Sincerely, Vianet Staff *Notification of VoIP 9-1-1 Service Limitations* Vianet provides VoIP 9-1-1 service on your VoIP telephone service. VoIP 9-1-1 service is different from Enhanced 9-1-1 service (service provided on a traditional phone line). VoIP 9-1-1 service limitations include the following: VoIP 9-1-1 service may not be available in an electrical power outage and will not be available during a broadband Internet outage. VoIP 9-1-1 calls are sent to a call centre for screening and routing to the correct emergency response center (also known as the Public Safety Answering Point or PSAP). This is different from Enhanced 9-1-1 service where the call is sent directly to the appropriate PSAP. Due to the "nomadic" nature of the VoIP service (service can be moved to any location with broadband Internet access), a caller must identify his/her location to the 9-1-1 call taker in order for the call to be routed to the correct PSAP and for emergency services to be dispatched to the correct location. Subscribers of Vianet's VoIP phone service are required to ensure that all potential users of the VoIP service understand the 9-1-1 service limitations identified in this notice. *User tips to remember when placing a 9-1-1 call from a VoIP Phone:* - As identified above, a VoIP 9-1-1 call is not routed directly to a PSAP. A VoIP 9-1-1 call is first sent to a call center for screening before it is routed to the correct PSAP. - When you dial 9-1-1, you must be prepared to provide your location and callback number to the call taker. - In the event you cannot speak, the call taker may assume you are located at the address you registered with Vianet. It is important to ensure this information is updated if you move your VoIP phone. Subscribers can call their local Vianet Office to update their address information. - Do not hang up unless told to do so, call back if you get disconnected. - VoIP phone service and VoIP 9-1-1 service may not be available in an electrical power outage and will not be available during a broadband Internet outage. - Ensure that you understand the 9-1-1 limitations of your VoIP service and inform all potential users of your VoIP service of these limitations. *Limitation of Liability* Neither Vianet Internet Solutions nor their employees shall be held liable for any claims, losses, damages, penalties, fines and expenses and you hereby waive any and all such claims or causes of action arising from the absence, outage or failure of the VoIP service, including the inability to be able to dial 9-1-1 to access emergency personnel. You agree to defend, indemnify and hold harmless, Vianet Internet Solutions and it's employees and any other third party service provider who furnishes service to you or to Vianet in connection with VoIP services, including 9-1-1 service from and against any claims, losses, damages, penalties, fines and expenses (including, without limitation, legal fees and expenses), by or on behalf of you or any third party of user of your VoIP local phone service relating to the absence, outage, failure or degradation of voice quality of the VoIP service, including the inability to be able to dial 9-1-1 to access emergency services, the inability to complete a 9-1-1 call, the inability to correctly route a 9-1-1 call to the appropriate PSAP or to correctly dispatch emergency services to the location from which the 9-1-1 call originated. On Fri, Jul 4, 2008 at 9:59 PM, Dave Lahn <[EMAIL PROTECTED]> wrote: > So a DISA-like service accessed remotely would not be subject to these > guidelines? > > Another question. As someone reselling VoIP, if the termination provider > I'm using has e911, would it be wise to make it mandatory for a client to > register their address to their DIDs? Or is it enough to strongly advise it, > and make the information available? > > -dkl > > > On 3-Jul-08, at 5:45 PM, John Lange wrote: > > In the find-me-follow-me scenario, (assuming that) the device itself is >> not a voip device then it is not covered by the CRTC VoIP regulations. >> >> -- >> John Lange - President >> Canadian Association of VOIP Providers >> www.cavp.ca >> (204) 992 9500 >> >> >> -- Regards,
