Dave,
I have the same question on the liability side. What we do in this case
is each remote extension is programed with an alternative callerid
(their home number) for emergency routing, so if the hone dials 911 it
flips the home number in for callerid.
But what happens in the case where the businesses central pbx doesn't
use voip termination and is only connected to the PSTN? Or if the pbx is
in a different country, then it really starts to get fuzzy. Or the other
case is the road warrior, in that case there is no way of keeping track.
This must be an issue that a lot of call centres that have remote agents
have had to deal with.
Just some food for thought.
Dave Bour wrote:
So my question in al this...what about where the clients drop in a voip set at
home, for his remote office...it's on a desk in their home office...looks, acts
and to the babysitter...is another house phone...
even when the office has 911 service properly configured, that's not the source
where the call will go. To date, I change the outgoing caller id to match the
house...at least that's a semblence of resolving the issue but where's the
liability stand if it's not...
Any lawyers on this groups?
Dave Bour
Desktop Solution Center
905.381.0077 X501
[EMAIL PROTECTED]
More than just computers...
ask what we can do for your phones now too
For people who just want IT to work
Business http://www.desktopsolutioncenter.ca
Personal http://www.davebour.com
For support, try our help desk:
http://www.desktopsolutioncenter.ca/helpdesk
-----Original Message-----
From: Stephan Monette [mailto:[EMAIL PROTECTED]
Sent: Thursday, July 03, 2008 4:52 PM
Cc: [email protected]
Subject: Re: [on-asterisk] 911 and VoIP
Simon,
The CRTC is very clear on this matter. All VoIP Providers have to offer
Basic and/or Enhanced 911 services in Canada.
Some VoIP providers are thinking they can get away from offering 911
VoIP services by offering incoming DID call services only, but if
anyone write a complaint to the CRTC, the CRTC will investigate and
force the provider to offer 911 services. All it takes is one complaint
to the CRTC for them to investigate with the uplink provider (Rogers,
Bell, Primus, AllStream, ....) and the VoIP provider. The CRTC can then
force the uplink provider to disconnect the VoIP provider's T1 if the
VoIP provider is not compliant with the CRTC rules on 911 services.
For example, let's say you have a baby sitter at home watching your
kids and one of them choke on some chunk of food. The babysitter will
dial
911 on the VOIP phone expecting to be connected to a 911 operator and
request emergency medical services. I won't elaborate what would happen
next because the voip provider didn't connected the 911 call to the
proper PSAP or 911 call center.
This is an example why the CRTC wants all VoIP providers to have 911
services on all VoIP services regardless of the type of VoIP services.
There's a lot of provider out there that are not compliant with this
rule just waiting for a disaster like this to happen and it makes me
very uncomfortable knowing this can happen at any time to a good
Canadian family.
Yours.
Stephan Monette
Unlimitel Inc.
Tel.: 613-688-6212. x221
TF : 1-877-464-6638, x221
FAX : 613-482-1077
Simon P. Ditner wrote:
I don't know why it says "to and/or from"; inbound only providers
wouldn't be subject to that.
On Thu, 3 Jul 2008, John Lange wrote:
Just to ensure there is no confusion as to who is supposed to
provide
911 services; the CRTC mandates that:
"voice communication services ... that utilize telephone numbers
based on the North American Numbering Plan and provide universal
access to and/or from the Public Switched Telephone Network (PSTN)
..."
are required to provide 911 service.
I can hardly think of a type of VOIP service which doesn't fall
under
that definition.
About the only type of service which wouldn't be required to provide
911 service would be a wholesale termination type of service where
the customers of the service are other VOIP providers who are doing
their own 911.
If there are VOIP providers who are not providing access to 911 then
they are not only putting their customers at risk but are also
likely
to be sued if an incident occurs.
Furthermore, the last thing the VOIP industry needs is another round
of bad press regarding lack of access to 911 using VOIP.
I can't stress enough that if you are aware of companies operating
illegally they should be reported to the CRTC. It does nobody any
favours to have fly-by-night VOIP operations putting the public and
the industry at risk.
Regards,
-
John Lange - President
Canadian Association of VOIP Providers www.cavp.ca
(204) 992 9500
On Wed, 2008-07-02 at 17:58 -0400, Antony Niro wrote:
Not all VoIP providers provide service as defined in John's
reference,
therefore may not be required to provide E911 service.
So, one must define "provider" first.
I'm aware of several VoIP "providers" that don't provide E911
service.
For these cases there are companies that provide E911 service for
callers
routed to them.
-Antony.
-----Original Message-----
From: John Lange [mailto:[EMAIL PROTECTED]
Sent: Wednesday, July 02, 2008 4:30 PM
To: Dave Lahn
Cc: [email protected]
Subject: Re: [on-asterisk] 911 and VoIP
?Yes there is a requirement to provide 911 service for VOIP and not
just
any 911 service will do. You must ensure that the calls to 911 are
routed correctly.
Our association has a web page which contains a listing of
important
CRTC VOIP regulations:
http://www.cavp.ca/content/view/108/45/
If you are aware of any providers who are not providing 911 service
please report them to our association, or directly the the CRTC if
you
prefer.
Regards,
--
John Lange - President
Canadian Association of VOIP Providers
www.cavp.ca
(204) 992 9500
On Wed, 2008-07-02 at 15:21 -0400, Dave Lahn wrote:
Hi Everyone,
Does anyone know if there is any legislation in Canada that
requires
VoIP providers to have 911 dialing available to their clients? I
know
that some termination providers do not provide any sort of 911 or
e911
service.
Is it enough to just explicitly state that you do not provide 911
service whatsoever?
All the Best,
Dave Lahn
EdgeLink Consulting
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