On Thursday 28 June 2007 15:36, Andreas Helmcke wrote: > Hello, > > On 28.06.2007 14:13, Kern Sibbald wrote: > > If you are familar with RT, I would appreciate hearing your comments about > > this proposal. If you are not familar with RT, you might want to take a look > > at their site, though reading their documentation and viewing their > > screenshots is not quite the same as using the system. For more see: > > > > http://bestpractical.com/rt > > > > If you are not bound to RT it might be worth to take a look at an > alternative: > > http://otrs.org/ > > There you can even find a demo system so you are not limited to > documentation and screenshots :-) > > (I have to admit, that I don't know neither RT nor OTRS personally) > > > Should this new system be used in addition to mantis or will the bugs be > moved?
Oh, I forgot to answer this: no, I think Mantis is better adapted to entering and resolving bugs than RT is. RT is much more an issue tracking system, or in the case of the developers, an issue and project tracking system. Potentially, we can use RT to assign Mantis bugs, but we need to experiment with that. Once I have more than about 3 people working on a project, I either need to meet with them weekly (for 45mins - 1 hour max) or have some sort of a system like RT, otherwise, I lose track. Developers who learn to probe me by email when they have problems or have something interesting, integrate quite well with how Bacula is currently managed, but a lot of developers need something or someone to probe them. Without either having a weekly face to face meeting, or a tracking system, I get too distracted to "probe" those developers, which is a shame because many of them get discouraged and just sort of wander off. > > > Andreas > > > ------------------------------------------------------------------------- > This SF.net email is sponsored by DB2 Express > Download DB2 Express C - the FREE version of DB2 express and take > control of your XML. No limits. Just data. Click to get it now. > http://sourceforge.net/powerbar/db2/ > _______________________________________________ > Bacula-devel mailing list > Bacula-devel@lists.sourceforge.net > https://lists.sourceforge.net/lists/listinfo/bacula-devel > ------------------------------------------------------------------------- This SF.net email is sponsored by DB2 Express Download DB2 Express C - the FREE version of DB2 express and take control of your XML. No limits. Just data. Click to get it now. http://sourceforge.net/powerbar/db2/ _______________________________________________ Bacula-devel mailing list Bacula-devel@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/bacula-devel
