Fortunately, all of my users are local. I just have them bring their BB to the office and do it for them.
Sean McArdle Technical Support Manager Columbia County Board of Commissioners Information Technology 706.868-3393 - Office 706.868.3398 - Fax [email protected] http://www.columbiacountyga.gov Attention: This email as well as any file(s) transmitted with it, are for the intended recipient(s), and may contain legally protected, confidential or priveleged information. If you are not the intended recipient, be advised that you have received this email in error, and that any use, dissemination, forwarding, printing, storing, or copying of this email is strictly prohibited. Please notify the sender if this was received in error and destroy the message, any attachments and all copies. ________________________________________ From: [email protected] [[email protected]] On Behalf Of Ruiz, Jason T [[email protected]] Sent: Monday, October 05, 2009 4:53 PM To: A list for BES Admin's to discuss issues, etc. Subject: Re: [Bes-admins] Out of curiosity We've got people over in North/South America, Canada, and London, activating a device is the same no matter where they are. I usually walk them through over the phone as we're a service desk. Sometimes I wish I didn't support remote users 100%, I'd take a bucket of these things and activate them with pleasure rather than spending 10-15min walking someone through it. Sincerely, Jason T. Ruiz IT Service Desk Tier II -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Reardon, Diane Sent: Monday, October 05, 2009 4:45 PM To: A list for BES Admin's to discuss issues, etc. Subject: Re: [Bes-admins] Out of curiosity Yes, that's exactly what I send to my users all over the world as well.. seems to work fine. Diane Reardon - 616.863.4800 Information Technology HC-1-39 [email protected] PPlease consider the environment before printing this email. -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of audit Sent: Monday, October 05, 2009 4:31 PM To: A list for BES Admin's to discuss issues, etc. Subject: Re: [Bes-admins] Out of curiosity I send them a simple email with these instructions. 1. goto Options 2. Advanced Options 3. Enterprise Activation 4. Type in your email address 5. Type in the following password. Then it's normally 4 numbers. Then I sit back and watch the BES. Maybe less then 2% of my remote users ever have any problems and if they do, it's normally not their fault and it's a Anti-Spam rule that's blocking the .dat email and throwing it in their junk email. audit Art Alexion wrote: > I see a lot of issues on this list from many who support remote users > all over the world, but no one mentions problems getting > non-technical, remote users' phones activated. > > After supporting Treo in their late and flaky years, I expected BES to > be a godsend. Yet, I still have to activate phones for about half the > local people, and am having a hard time activating remote users. > Based on the inability of local users to follow what seem to me to be > simple instructions, I have to conclude that the problem is not > technical; they are just doing it wrong. > > Does anyone have reliably easy to follow instructions for remote users? > How do you make this work? > > _______________________________________________ Bes-Admins mailing list [email protected] http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins --------------------------------- _______________________________________________ Bes-Admins mailing list [email protected] http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins --------------------------------- _______________________________________________ Bes-Admins mailing list [email protected] http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins --------------------------------- _______________________________________________ Bes-Admins mailing list [email protected] http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins ---------------------------------
