We've got people over in North/South America, Canada, and London, activating a device is the same no matter where they are. I usually walk them through over the phone as we're a service desk. Sometimes I wish I didn't support remote users 100%, I'd take a bucket of these things and activate them with pleasure rather than spending 10-15min walking someone through it.
Sincerely, Jason T. Ruiz IT Service Desk Tier II -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Reardon, Diane Sent: Monday, October 05, 2009 4:45 PM To: A list for BES Admin's to discuss issues, etc. Subject: Re: [Bes-admins] Out of curiosity Yes, that's exactly what I send to my users all over the world as well.. seems to work fine. Diane Reardon - 616.863.4800 Information Technology HC-1-39 [email protected] PPlease consider the environment before printing this email. -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of audit Sent: Monday, October 05, 2009 4:31 PM To: A list for BES Admin's to discuss issues, etc. Subject: Re: [Bes-admins] Out of curiosity I send them a simple email with these instructions. 1. goto Options 2. Advanced Options 3. Enterprise Activation 4. Type in your email address 5. Type in the following password. Then it's normally 4 numbers. Then I sit back and watch the BES. Maybe less then 2% of my remote users ever have any problems and if they do, it's normally not their fault and it's a Anti-Spam rule that's blocking the .dat email and throwing it in their junk email. audit Art Alexion wrote: > I see a lot of issues on this list from many who support remote users > all over the world, but no one mentions problems getting > non-technical, remote users' phones activated. > > After supporting Treo in their late and flaky years, I expected BES to > be a godsend. Yet, I still have to activate phones for about half the > local people, and am having a hard time activating remote users. > Based on the inability of local users to follow what seem to me to be > simple instructions, I have to conclude that the problem is not > technical; they are just doing it wrong. > > Does anyone have reliably easy to follow instructions for remote users? > How do you make this work? > > _______________________________________________ Bes-Admins mailing list [email protected] http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins --------------------------------- _______________________________________________ Bes-Admins mailing list [email protected] http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins --------------------------------- _______________________________________________ Bes-Admins mailing list [email protected] http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins ---------------------------------
