Did you confirm with the phone vendor that the phone is properly
provisioned? Did you do message tracking to confirm that the email
from RIM is getting delivered into the users mailbox?
Quoting "Moller, Doreen" <[email protected]>:
Everyone,
I have a use with a Bold 9700 who will not activate. I tried all the
standard troubleshooting to no avail. The following shows up in the
event log on the server. We are running 4.1.6 in an Excvhange 2003
environment. Does anyone have any ideas? Do you I need to regenerate the
encryption key? If so can you tell me where to find that? Thanks very
much
OLDOTAKEYGEN Packet is cancelled.
Doreen Moller
Lead Analyst, Infrastructure - Mobility
Schering-Plough Corp
908-473-3627 (Summit)
[email protected]
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TNTMAX, LLC.
Technology Solutions by Design
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