Here's my troubleshooting steps for activation problems: 1st thing I do is assign a static agent to the BES user account. This seems to speed up the activation process. YMMV.
Using the Enterprise Activation Readiness tool, confirm that the device is correctly provisioned by the carrier. This tool is available to TSupport subscribers. Login to the user's mailbox (not in cached mode) and then proceed with activation. I make sure that the RIM NOC email is sent and removed from the user's mailbox. Most of the time any problems are discovered in this process and include wrong carrier provisioning, spam filter issues, or multiple RIM NOC emails in the user's mailbox. The last troubleshooting steps I take are performing a Reload on the BES user account, deleting, waiting 5 minutes, then recreating the BES user account, Performing a Register Now from the device Host Routing Table and finally wiping the device. -----Original Message----- From: [email protected] [mailto:[email protected]] On Behalf Of Art Alexion Sent: Friday, January 29, 2010 12:02 PM To: A list for BES Admin's to discuss issues, etc. Subject: Re: [Bes-admins] User Won't Enterprise Activate My understanding is that PINs don't go through BES. On Fri, 2010-01-29 at 12:53 -0500, Moller, Doreen wrote: > cn you do that even if it is not activated? _______________________________________________ Bes-Admins mailing list [email protected] http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins --------------------------------- _______________________________________________ Bes-Admins mailing list [email protected] http://www.dataoutages.com/mailman/listinfo/bes-admins http://www.dataoutages.com http://www.dataoutagenews.com RSS Feed: http://feeds.feedburner.com/Bes-admins ---------------------------------
