Okay thanks. I assume this is a full blown monitoring system that must be purchased? Correct?
________________________________ From: [email protected] [mailto:[email protected]] On Behalf Of Kalnitsky, Yury Sent: Wednesday, May 12, 2010 08:26 AM To: A list for BES Admin's to discuss issues, etc. Subject: Re: [Bes-admins] How to monitor for Hung VMware Session on BES 4.1 I use 3-rd party tool to do that: Subject: BESDR1: BlackBerry Threads Alert Importance: High Hung threads on BESDR1 server: 5/11/2010 2:39:04 AM: Worker Thread: *** Busy Working *** Thread Id=241C, Handle=794, BusyCount= WorkingTime min, LastActivity=in, Event: RESCAN_ST_CHANGES, User: [email protected], Server: NYCMBX4, Activity: Starting message status rescan Monitoring Agent Hypersoft Information Systems ? 1999-2007 From: [email protected] [mailto:[email protected]] On Behalf Of Moller, Doreen Sent: Tuesday, May 11, 2010 2:01 PM To: A list for BES Admin's to discuss issues, etc. Subject: Re: [Bes-admins] How to monitor for Hung VMware Session on BES 4.1 Yes, I understand. It's just that this is a 4.1 box and will be going away in the near future. Not sure if it makes sense to put BES monitoring in place for a temporary solution. Do I need a separate box to have BES monitoring installed. Is there much overhead? thanks ________________________________ From: [email protected] [mailto:[email protected]] On Behalf Of Jonathan Barker Sent: Tuesday, May 11, 2010 01:57 PM To: A list for BES Admin's to discuss issues, etc. Subject: Re: [Bes-admins] How to monitor for Hung VMware Session on BES 4.1 BES Monitoring service can be configured to send an alert if there aren't any messages sent or received over a period of time, amongst many other items. From: [email protected] [mailto:[email protected]] On Behalf Of Moller, Doreen Sent: Tuesday, May 11, 2010 10:54 AM To: A list for BES Admin's to discuss issues, etc. Subject: Re: [Bes-admins] How to monitor for Hung VMware Session on BES 4.1 Yes, I know realize that. I thought there was a way to tell from BES. I have a meeting with my monitoring team to discuss. It would be helpful if the BES send some error but as all BES services were running and server was pingable, I got no indication. This event was not picked up by our monitoring group so I am investigating. I just wish there was a way to be more pro-active from the BES side. thanks ________________________________ From: [email protected] [mailto:[email protected]] On Behalf Of Darhl Thomason Sent: Tuesday, May 11, 2010 01:49 PM To: A list for BES Admin's to discuss issues, etc. Subject: Re: [Bes-admins] How to monitor for Hung VMware Session on BES 4.1 If it really was VMware that hung, shouldn't you be monitoring for VMware SNMP traps, not BES SNMP traps? Darhl Thomason | SysAdmin | Business Technology Papa Murphy's Int'l. | d 360-449-4044 | c 360-607-5617 | www.papamurphys.com <http://www.papamurphys.com> From: [email protected] [mailto:[email protected]] On Behalf Of Moller, Doreen Sent: Tuesday, May 11, 2010 9:18 AM To: A list for BES Admin's to discuss issues, etc. Subject: Re: [Bes-admins] How to monitor for Hung VMware Session on BES 4.1 I already provided them a list of traps to capture, but we still can't seem to capture this event. ________________________________ From: [email protected] [mailto:[email protected]] On Behalf Of [email protected] Sent: Tuesday, May 11, 2010 12:09 PM To: [email protected] Subject: Re: [Bes-admins] How to monitor for Hung VMware Session on BES 4.1 SNMP may be a good option http://docs.blackberry.com/en/admin/deliverables/7467/Configuring_SNMP_m onitoring_647072_11.jsp http://docs.blackberry.com/en/admin/deliverables/7467/Compile_the_MIB_fi le_for_the_BES_647081_11.jsp http://docs.blackberry.com/en/admin/group.jsp?userType=2&group=Monitorin g Using a combination of BlackBerry Monitoring & BlackBerry Alerting. Regards, Frank From: [email protected] [mailto:[email protected]] On Behalf Of Moller, Doreen Sent: Tuesday, May 11, 2010 11:59 AM To: A list for BES Admin's to discuss issues, etc. Subject: [Bes-admins] How to monitor for Hung VMware Session on BES 4.1 Guys, We had a 4.1.6 box that was down for 12 hrs yesterday as the VMware session was hung. What is the best way to monitor for this? We use NETIQ agents which report into EMS. The monitoring group is asking me if we can do a port check for the Blackberry app? Can someone advise on this? Thanks Doreen Moller Global Mobility Services 908-473-3627 mobility.merck.com <http://mobility.merck.com/> ********************************************************************* This message and any attachments are solely for the intended recipient. 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