I had mine same day when I requested it.. From: [email protected] [mailto:[email protected]] On Behalf Of Art Alexion Sent: Tuesday, November 09, 2010 11:40 AM To: 'A list for BES Admin's to discuss issues, etc.' Subject: Re: [Bes-admins] Migration
Sorry for not being more responsive to your questions. I am planning the same. We have a support contract with RIM. I asked for a temporary SRP so that I could do this. RIM responded by creating a new support ticket for sending me the SRP and "kit", and closing the original inquiry. That was over 3 weeks ago. It is still showing pending. I would expect this is pretty routine, so I don't know what is taking so long. Is this a normal turn around, or do I need to contact RIM again? -- Art Alexion Systems Engineer -- Infrastructure Engineering Group Resources for Human Development [cid:[email protected]] From: [email protected] [mailto:[email protected]] On Behalf Of Michael McDonald Sent: Tuesday, November 09, 2010 11:34 AM To: [email protected] Subject: [Bes-admins] Migration Hello, I want to upgrade my BES 4.1 on an old hardware to BES 5.0 ( on a new hardware) by using knife-edge cutover. I want to make sure that the users will not require re-activation, and i dont want to use the bulk mode of the transporter tool. Can you please guide me step by step to upgrade bes 4.1 to 5.0 with installing on a new server and upgrading the existing configuration database? I have checked one of the forums about some SQL changes but i don't want to risk my environment , please have a look on these changes and tell me is it valid : http://www.blackberryforums.com.au/forums/general-bes-discussion/5176-knife-edge-cutover-4-1-5-0-a.html THX
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