Indeed, best design practices do something called "bridging the gulfs of
execution and evaluation", which basically means - when you know what
you want to do it is obvious from the environment how to get it done and
when you have done something it is easy to tell that you have done it
correctly.

See the page labeled "38" (page 8 in acrobat reader) from
http://hci.ucsd.edu/132/Handouts/Norman-Cognitive-Engineering.pdf for an
in-depth discussion.

My ideal for walk-signal trigger feedback would again to be to put the
indicator that the walk signal has been triggered in the same visual
field as the walk signal, rather than in the vicinity of the button - or
at least do both.  This allows people to make the determination if they
need to push the walk signal simply by checking the walk signal.
Otherwise, they have to scan their environment for the location of the
button, which is not consistently located.

For that matter, street actuators should follow the same rule - if you
are riding a bicycle on a street with an actuator, you should be able to
look up at the traffic light and see something like a little blue LED
cluster adjacent to Green/Yellow/Red light that let's you know you have
triggered the signal.  This would also be a great help for motorcycle
operators.



-----Original Message-----
From: Richard Frueh

The other problem is that most of us have been trained over the years
that WALK buttons don't do anything.  Go to Germany and push one, and
it lights up.  The new ones at Washington and Fairchild do this.
Otherwise, it seems like nothing at all happens.


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