This conversation should be continued in the discussion forum.
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>Reply-To: "Adrian Cooper" <[EMAIL PROTECTED]>
>From: "Adrian Cooper" <[EMAIL PROTECTED]>
>To: <[EMAIL PROTECTED]>
>Subject: Re: Re[2]: $12 and under Domain Registration
>Date: Fri, 1 Dec 2000 19:27:26 -0000
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>
>----- Original Message -----
>From: "Charles Daminato" <[EMAIL PROTECTED]>
>Sent: Friday, December 01, 2000 6:55 PM
>
>
> > <not speaking as agent of Tucows>
> >
> > If you have been in the industry for this long, there are other factors to
> > consider. Price is one of them.
>
>Absolutely - but price is the first one, because it is that which gets you the
>business initially, and the basis upon which to build a customer relationship.
>No customer - no customer relationship.
>
>It's like buying a car - it doesn't go faster if you pay more for it :-)
>
> >
> > Manageability, support, longevity of the company you're dealing with,
> > community standards (these lists being part of why I love working here -
> > it's part of the fun!)...
>
>I agree all of those things are important. But a domain is fairly
>generic, as I
>said before, it isn't like a PC or piece of software with alot to it, and
>a box
>of manuals. Of a domain - people expect an ongoing deal, and the ability to
>manage that domain effectively with a web browser - at least the basics like
>authorititive DNS, and of course people want the usual URL and mail
>forwarding.
>
> >
> > There are others that have been argued before and are not my expertise to
> > bring up - but it boils down to more than just a $2 dollar difference. If
> > you spend several hours per domain finagling with it to make it work due to
> > poor management tools or lack of real support, that $2 'saving' doesn't
> > really pay for itself...
>
>I agree entirely. But as I said before - if one is in business, one has to do
>things properly by providing a complete service or not at all. Attract your
>customer first based on price which is the most visible thing to a
>customer when
>they shop around, and give them an array of management tools to use with a web
>browser. Once those tools have been developed, there is no overhead associated
>with them per se - it is all a part of offering the best service. And with
>that
>best service comes more business through reputation and referrals. But I say
>again - you have to get that customer first, and the fact is, and I know
>this to
>be true, price is always the very first issue.
>
>As for OpenSRS - the more successful resellers are in attracting and retaining
>business, the more of a percentage OpenSRS make in aggregate over all
>resellers.
>Principles, like sticking to a price of $10, are all well and good, but
>profitable it isn't in the long haul. OpenSRS should incentivise their
>resellers by offering a tiered pricing structure based upon volume - that
>makes
>perfect business sense to anyone - otherwise resellers will go straight to the
>$8 registrars, instead of paying OpenSRS $10 knowing that they can get to
>$8 or
>whatever if they perform well.
>
>Yes - there is alot more to domains than just price, but without the price
>it is
>moot.
>
>Adrian Cooper.
>
Eric.
Eric Ten Eyck
www.HomeSpan.com
mailto:[EMAIL PROTECTED]
949-481-5420
949-495-0884 fax
