At 01:06 PM 12/1/00 -0800, Eric Paynter wrote:
>When I entered this business, I expected that I would have to write all
>of the scripts, etc. myself. I choose OpenSRS simply because they had
>the lowest price, and therefore the highest margin for me. When I found
>that they had sample scripts, well that was a bonus, but the choice was
>already made, and that didn't affect my decision. If I were to enter
>this business today, I might not choose them.
I will jump in here and comment that there we do have costs of business. We
have to charge enough to be able to offer levels of service and
functionality that we are comfortable with, and that (more importantly)
meet your expectations. We are very aware that there are other
organizations offering different value propositions in the market place
(and different level of service).
In emerging markets, history has shown that there are always organizations
that will do anything to get business, including compromising their service
levels and losing money. In the medium to long term, these companies end up
not being able to stay in business, because they either run out of money or
disenfranchise their customers so greatly that they get no business.
We are sensitive to the appeal of our value proposition, and review it
regularly. At this time, we feel comfortable that we have a strong enough
short and long term appeal.
By no means am I claiming we are perfect or that we do not have *lots* of
things to improve upon (we also keep a close eye on this), but we feel
comfortable being compared with other organizations who offer similar
services. Not so comfortable that we have any time to rest, but comfortable
enough to be proud so far, and to know that we will be a long term player
in this space.
Regards,
sA
Scott Allan
Director OpenSRS
[EMAIL PROTECTED]
