I've personally had no problems with teck support returning my calls. -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of nancy ungar Sent: Monday, August 22, 2005 10:11 PM To: Pulse Data Subject: [Braillenote] Tech Support
Hi. As Rhonda said, it's great when tech support calls people back, and it's happened to me very rarely. When you get them, most of them try to help, but not everyone wants to peruse a list and not everyone is on this list. It would be interesting if Pulse Data would post a company directory on their website and let us know who works in tech support. It's possible tech support is overwhelmed, but that should tell Pulse Data something. Don't ignore people like Keith Bundy or Rhonda Clark who deserve to be paid, because they help on a volunteer basis on this list. Why not have tech support for 12 hours like the competition, or at least have tech support hours a couple evenings a week for a few hours. These products are getting more and more complex and the manual and the list can't always address some issues. I think I've lost some cells and can't wait to get this darn thing back for the transplant. I have a braille display 18 with 6.11. Based on what I've observed, I can't believe this company can't find a few more part-time techies to pick up the slack. I know companies are cutting back, but you get my drift. I believe Matt S. is in charge of tech support. Please say something to the list, Matt, unless I have the wrong person. Thanks. Let some of these excellent people help tech support, not just the list. Nancy ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
