Hi Karyn (and Ray!), if the error message mentioned was "virtual circuit was reset by the remote side" then it means that the unit is unable to connect to the PC. For example, I get this error message if I do not have KeySync running on the PC, or if I terminate KeySync in the middle of the synchronization process.
First, check if you can see the mPower using activeSync - KeySync runs on top of activeSync, so if that's not running you won't get far. Second, check KeySync is running. It makes an icon in the system tray that you can click on - my apologies, I have no idea how accessible it is, but then I didn't design it <grin> Third, if the connection is getting as far as KeySync and then breaking, there will be a log file. This will be in something like C:\Program Files\Humanware\KeySync\LogFiles and will begin with a date and end in .txt. If there is no log file with todays date, it probably means there have been no successful connections today. hope that makes sense, and email me if I can help further. regards, Andy. Karyn wrote: Hello everyone, We tried using my M-power in both Ray's and my environments on our Windows XP machine. We got the same error message mentioned in Ray's previous post on this subject. Is this a bug in Keysoft 7? If so, will there be a fix soon? ---- Andrew Riden Software Development Engineer HumanWare Ltd. 11 Mary Muller Drive, Christchurch, New Zealand. DDI +64 3 940 2264 Fax +64 3 384 4933 Email: [EMAIL PROTECTED] Internet: www.humanware.com ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
