NCSAB

National Council of State Agencies for the Blind, Inc.
4733 Bethesda Avenue, Suite 330
Bethesda, Maryland 20814
www.ncsab.org
Telephone: 202-298-8468 or 202-333-5841
Fax: 301-654-5542

Allen C. Harris, President

National Council of State Agencies for the Blind

Resolution on Poor Quality of Assistive Technology and Customer Service

WHEREAS, blind persons should have access to quality assistive
technology in order to perform information processing tasks essential to
education, career preparation, and employment; and

WHEREAS, the members of the National Council of State Agencies for the
Blind, their staffs, and consumers have increasingly experienced
degradation in the quality of technical support and products produced by
manufacturers of assistive technology for the blind: Now, therefore,

BE IT RESOLVED by the National Council of State Agencies for the Blind,
in meeting assembled this 27th day of April, 2006, that this
organization express strong concern as to the poor quality of certain
products and customer support currently prevalent in the assistive
technology market for the blind and call upon manufacturers of such
assistive technology to take immediate steps to address and resolve this
serious problem.

Resolution unanimously adopted.

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