I am curious why this got on the list in the first place. If you really stretch it, it's BN related.
> ----- Original Message ----- >From: "Karl Smith" <[EMAIL PROTECTED] >To: "'Braillenote List'" <[email protected] >Date: Wed, 3 May 2006 16:11:08 -0600 >Subject: RE: [Braillenote] Interesting >I would like to resolve that because the world is growing more and more >dangerous that we express strong concern that all the world leaders work to >improve this situation. I don't mean to be sarcastic, well I guess I do, >but this resolution says absolutely nothing. >I believe that most AT companies give the best support they can as a general >rule. This doesn't mean that they can't improve or that they shouldn't be >encouraged to do so but this resolution gives absolutely no suggestions or >recommendations for doing so. It was clearly not written by someone who >understands the technology or the industry. >I find that technical support is greatly assisted by an informed user. >Study the documentation, carefully document the problem, write down steps to >reproduce it and learn and understand the terminology used by the providers >of the technology. When you contact the manufacturer or dealer have all >this information at hand and be prepared to work with the person on the >phone. >If you have a problem or your experience is unsatisfactory, write to the >company or dealer and describe exactly what you have done and what you feel >needs to be done to solve your problem. I don't honestly think that any of >the companies who are in the blind technology business would intentionally >alienate the very small pool of customers there are. >I don't want to flame anyone or cause a battle but I do think the assistive >technology world is a two way street. >Karl >____________________ >Karl Smith >Access Technology Specialist >Axis >4304 South El Camino St. >Taylorsville, Utah 84119 >Phone: 866-824-7885 >Fax: 866-824-7885 >E-mail: [EMAIL PROTECTED] >No one will ever go broke underestimating the intelligence of the human >race. > - H. L. Menkin >-----Original Message----- >From: [EMAIL PROTECTED] >[mailto:[EMAIL PROTECTED] On Behalf Of Richard Ring >Sent: Wednesday, May 03, 2006 3:09 PM >To: Braillenote List >Subject: [Braillenote] Interesting > NCSAB >National Council of State Agencies for the Blind, Inc. >4733 Bethesda Avenue, Suite 330 >Bethesda, Maryland 20814 >www.ncsab.org >Telephone: 202-298-8468 or 202-333-5841 >Fax: 301-654-5542 >Allen C. Harris, President >National Council of State Agencies for the Blind >Resolution on Poor Quality of Assistive Technology and Customer Service >WHEREAS, blind persons should have access to quality assistive technology in >order to perform information processing tasks essential to education, career >preparation, and employment; and >WHEREAS, the members of the National Council of State Agencies for the >Blind, their staffs, and consumers have increasingly experienced degradation >in the quality of technical support and products produced by manufacturers >of assistive technology for the blind: Now, therefore, >BE IT RESOLVED by the National Council of State Agencies for the Blind, in >meeting assembled this 27th day of April, 2006, that this organization >express strong concern as to the poor quality of certain products and >customer support currently prevalent in the assistive technology market for >the blind and call upon manufacturers of such assistive technology to take >immediate steps to address and resolve this serious problem. >Resolution unanimously adopted. >___ >To leave the BrailleNote list, send a blank message to >[EMAIL PROTECTED] >To view the list archives or change your preferences, visit >http://list.humanware.com/mailman/listinfo/braillenote >__________ NOD32 1.1517 (20060502) Information __________ >This message was checked by NOD32 antivirus system. >http://www.eset.com >___ >To leave the BrailleNote list, send a blank message to >[EMAIL PROTECTED] >To view the list archives or change your preferences, visit >http://list.humanware.com/mailman/listinfo/braillenote ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
