I would like to resolve that because the world is growing more and more dangerous that we express strong concern that all the world leaders work to improve this situation. I don't mean to be sarcastic, well I guess I do, but this resolution says absolutely nothing.
I believe that most AT companies give the best support they can as a general rule. This doesn't mean that they can't improve or that they shouldn't be encouraged to do so but this resolution gives absolutely no suggestions or recommendations for doing so. It was clearly not written by someone who understands the technology or the industry. I find that technical support is greatly assisted by an informed user. Study the documentation, carefully document the problem, write down steps to reproduce it and learn and understand the terminology used by the providers of the technology. When you contact the manufacturer or dealer have all this information at hand and be prepared to work with the person on the phone. If you have a problem or your experience is unsatisfactory, write to the company or dealer and describe exactly what you have done and what you feel needs to be done to solve your problem. I don't honestly think that any of the companies who are in the blind technology business would intentionally alienate the very small pool of customers there are. I don't want to flame anyone or cause a battle but I do think the assistive technology world is a two way street. Karl ____________________ Karl Smith Access Technology Specialist Axis 4304 South El Camino St. Taylorsville, Utah 84119 Phone: 866-824-7885 Fax: 866-824-7885 E-mail: [EMAIL PROTECTED] No one will ever go broke underestimating the intelligence of the human race. - H. L. Menkin -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Richard Ring Sent: Wednesday, May 03, 2006 3:09 PM To: Braillenote List Subject: [Braillenote] Interesting NCSAB National Council of State Agencies for the Blind, Inc. 4733 Bethesda Avenue, Suite 330 Bethesda, Maryland 20814 www.ncsab.org Telephone: 202-298-8468 or 202-333-5841 Fax: 301-654-5542 Allen C. Harris, President National Council of State Agencies for the Blind Resolution on Poor Quality of Assistive Technology and Customer Service WHEREAS, blind persons should have access to quality assistive technology in order to perform information processing tasks essential to education, career preparation, and employment; and WHEREAS, the members of the National Council of State Agencies for the Blind, their staffs, and consumers have increasingly experienced degradation in the quality of technical support and products produced by manufacturers of assistive technology for the blind: Now, therefore, BE IT RESOLVED by the National Council of State Agencies for the Blind, in meeting assembled this 27th day of April, 2006, that this organization express strong concern as to the poor quality of certain products and customer support currently prevalent in the assistive technology market for the blind and call upon manufacturers of such assistive technology to take immediate steps to address and resolve this serious problem. Resolution unanimously adopted. ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote __________ NOD32 1.1517 (20060502) Information __________ This message was checked by NOD32 antivirus system. http://www.eset.com ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
