Hi all,
Melissa, did you call every day? Did you leave your telephone number
and email address? Did you ignore the leave a message gumbus and
continue to hold on the line? Did you call during business hours?
What time of day did you call? Don't call an office around ten
A.M. they're on break. Don't call between 13:00 and 14:00 they're on
lunch. Did you explain that this was ergent? Did you try pressing
zero for the operator? Six weeks? I wouldn't have allowed the matter
to continue for more than two weeks, what in the world did you do, wait
a week for them to call you back?
I suspect that there's more to this story than what we're hearing, six
weeks? Good Heavens! I sure hope that Tech support doesn't ignore
*me* for six weeks. If they do, I'm going to call them everyday, send
email, contact New Zealand, raise the roof! No, I think for some
reason the folks at tech support haven't gotten your messages or
haven't had enough information to contact you, or don't understand
what the problem is, so they aren't responding. Do they have your
correct address and phone number? Six weeks? no, no, no, no, no,,
not on your life! Take your assertiveness in hand and call them
immediately, and stay on the phone till they answer! Don't apologize,
don't be timid, don't hem and haw, just tell them clarly and concisely
what the problem is and tell them you need it fixed pronto! Six
weeks!! Melissa, you're right, you have paid good money for the unit,
but futzing around for six weeks is ludicris! Just because you're
blind doesn't mean you have to be retiring and accept such a thing. I
really do suspect that something's wrong with the communication
somewhere, my friend. I've contacted them several times and always
received prompt assistance.
Ann P.
--
Ann K. Parsons
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"All that is gold does not glitter.
Not all those who wander are lost." JRRT
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