Hi Olusegun,
Well, it is true that calls to tech support can become costly,
however, with the choices one has with phone companies, cell phone
providers, VOIP, and the increasing numbers of flat rate phone plans,
long distance charges are not as horrendous as they once were. Most
phone companies charge between $.05 and $.10 per minute now. Cell
phones are charged by how many minutes you use and so on. Yes, it can
become costly, but if you want help, then paying for one long call
which is successful as opposed to several unsuccessful short calls
which will add up to the cost of the long call, the logic doesn't take
a rocket scientist to figure out.
Sometimes one's attitude toward money or the lack thereof can be
damaging to one's life. Some things ya gotta pay for, and some you
should pay for, even though you don't think you can afford it. For
example, my chorus had a big fancy banquet this spring at a country
club. It was our sixtieth anniversary. It cost $50.00 for a ticket.
I didn't really have the money to pay, but I paid because it was one
of those things that you pay for in life. We were only sixty years
old once. Our conductor was leaving, my friend was being honored
because she had sung for all sixty years. You don't pass up stuff
like that, folks. You may pay the piper later, but it's worth it.
So, making a half an hour call to tech support at $.10 per minute may
be the best $3.00 you'll pay in a long time! Heck, $3.00 is the cost
of a cheap breakfast or one of those meals at a fast food place on the
dollar menu. I'm curious now as to what the upshot of this whole
story is going to be. Why did they ignore her? What happened?
I think that the person who stated that companies who manufacture
access tech may be less likely to serve their customers well, but
sometimes folks don't know how to ask for help. People aren't taught
to converse over the phone to get what they need. Shoot, people can't
even write decent business letters any more. The key here is to be as
simple and direct as possible. State the problem simply. Then,
follow that with what you want to happen. When you leave a message,
speak slowly and clearly. State your name, your phone number and in
the case of a BrailleNote, its serial number. Be clear about what you
want, e.g. "Please call me as soon as possible."
Ann P.
--
Ann K. Parsons
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"All that is gold does not glitter.
Not all those who wander are lost." JRRT
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