Hi Jeff, I'm sorry you had this experience, I understand the frustration. I've forwarded this onto someone appropriate, and I'm sure they'll be in touch.
Jonathan Mosen BrailleNote Product Marketing Manager HumanWare 11 Mary Muller Drive Christchurch New Zealand DDI: +64-3-940-2219 http://www.humanware.com "Jeff Bohrman" <[EMAIL PROTECTED]> Sent by: [EMAIL PROTECTED] 11/08/2006 12:35 p.m. Please respond to Braillenote List <[email protected]> To "Braillenote List" <[email protected]> cc Subject [Braillenote] Technical Support Hi Jonathan and All: I truly hate to write this kind of message but I need to get it off my chest. Today I called the Technical Support. We heard the numbers of line.. like..number 4......number 3....number 2.....and suddenly it went back to Number 4, etc. We stayed not he line for an hour and a half to no avail. Furthermore, it directed to us that if we wanted to leave a message, we needed to press "9" and nothing happened no matter how many attempts we made. So, we never got to the technical support at all! And I am puzzled because I thought the CEO said that they added more technical support services? Again, myu apologies for this kind of email message! Thank you. Oh, one more thing...some of you may be puzzled by my saying "we" above - I am Deaf-Blind and asked my interpreter to place the call while we chatted and did our work together. Jeff - ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
