Hello Therese,
I am sorry to hear that you are having difficulty with your battery.
I am also having a similar problem in that my battery will not fully charge.
I tried recalibrating without success.
I have contacted technical support twice in hopes of receiving an RMA number
so that I can ship the unit. I called Monday and still haven't heard
anything yet.
I was told that it would probably take a combination of replacing the
battery and a chip on the mother board to resolve the problem. I was told my
name would be put on a priority list, but so far I haven't heard anything.
So, I guess my next step will be to contact the HW rep for Texas.
Liz----- Original Message -----
From: "Therese Gardner" <[EMAIL PROTECTED]>
To: <[email protected]>
Sent: Saturday, August 26, 2006 4:32 PM
Subject: [Braillenote] Recalibrating the Battery
Hello Everyone:
I hope you can assist me.
I have a Voice-Note M-Power Version 7 with a chording keyboard. I don't
know if this makes a difference,
but it was purchased in February 2006.
Problem:
when i check the power status I receive this message
"AC adaptor on or off (I have tried it both ways) the battery gage needs
recallorbrating and is not accurate
enough to give a percentage reading."
I have read the instructions to recalibrate. I have followed them to the
letter. I keep getting the same
message.
Instructions I Followed:
1. Function-O brings me to option menu
2. Read-I Support information mode
3. R - battery recallobration, please connect the AC adaptor it must be on
for this test.
I did all this and was greeted with this message
"Initial charge, I am charging up my battery", later followed by this
message "I am discharging my battery ...
this repetition is driving me crazy."
This process took about 20 hours. I still get the same message.
I called tech support. they have told me to let the unit run totally flat
and retry. Not helpful I am sorry to say.
I really hope I don't have to send the unit in for a repair.
What do you suggest?
Being that I didn't like the answer from tech support. I did some more
looking/reading of instructions. I came
across these in support mode.
1. battery recalibrated with deep discharge.
2. discharging
3. battery recalibrates flash disk log
Not really knowing what these mean, again what would you all suggest.
thanks in advance for any assistance.
Not happy in California
Therese
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