I have had this happen to me a couple of times and have needed to do the
engineers' reset and all was OK.
Before returning your unit for any type of repair, it's worth doing this
and/or seeing if you can re-install the product key.
--
Carol
[EMAIL PROTECTED]
----- Original Message -----
From: "Stanley Littrell" <[EMAIL PROTECTED]>
To: "Braillenote List" <[email protected]>
Sent: Wednesday, September 13, 2006 1:16 AM
Subject: RE: [Braillenote] a bug in ks 7.2 for mPower
I had exactly the same thing happen to me when I installed 7.0 om my mpwer.
This happened to me even though I thought that I installed the product key.
Because of this, I'm afraid to install keysoft 7.2. I had to send my unit
back to Concord. If I have trouble this time, I think that I will fly to
Concord and hand deliver it. At least, that would give me a good excuse to
visit the are where I used to live.At 05:10 PM 9/12/2006, you wrote:
Did you installed the product key before you upgraded the unit?
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Kendell Clark
Sent: Tuesday, September 12, 2006 4:59 PM
To: [email protected]
Subject: [Braillenote] a bug in ks 7.2 for mPower
hi all list members. I recently upgraded to keySoft 7.2 and had my unit
lock
up on me. I tried a normal reset and nothing happened so I did a hard
reset.
When Keysoft chimed, my mPower repliesL: "serial number required, please
contact your distributor." I pressed help and it replies: "to exit, press
enter." so i did, and it replies with, "cannot run this version of
keySoft.
I have my proper product key and .bin file, but it's malfunctioning. can
someone help me?
kendell
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