Hello Mr. Sloane,
Does this mean that people like me won't be able to ask or
answer questions on the list anymore? I don't remember seeing any
technical advice given by anyone on this list. Most of the
listers answer questions or make comments based on either what is
written in the manual or what they think is written there.
Others, who are more computer savvy experiment with commands
that are not clearly written and pass this information to us via
this list. They also pass their findings to the Humanware staff,
particularly the editor of the manual. Also, many people make
comments about what they've heard or things they would like to
see added to the operations of their devices in the future. Many
complain about the short-comings of each upgrade or discuss
something tech support has told them about what their device will
or will not do. Is responding to questions, answers, or comments
that can be found by reading the manual or experimenting
considered technical information? Many of us learn about our
devices and their operations plus the myriad of things we can use
them for from what we see on this list. This means, for me,
information that would make the device work better or learning
things that are not specifically specified in the manual, for
example, deleting attachments from my Flash Drive's sub directory
in order to retain memory Or to clear my cookies after surfing
the internet to protect my personal information. I've seen
questions about how the games are played, how to set-up the
devices to send or receive mail, how to get Bibles, or to access
certain web sites.
New or potential BrailleNote owners subscribe to learn about
these devices and many decide whether they will become owners
based on what they read on this list. Are we being limited to
discussions about how much we like these devices by your message?
Humanware should be aware of the fact, that with all our
complaining, we like these devices very much, because we still
have them and sing their praise. I sincerely hope that I will be
able to continue reading this list to discover things I never
knew I could do with my BrailleNote MP-OWER.
If you will, please clarify what you mean by technical advice,
which hopefully will not limit our ability to learn about our
devices.
Sammie Clay
[EMAIL PROTECTED]
----- Original Message -----
From: [EMAIL PROTECTED]
To: [email protected],
[EMAIL PROTECTED]
com
Date sent: Tue, 03 Oct 2006 07:52:06 +1300
Subject: [Braillenote] Post from HumanWare to all BrailleNote
List Members
BrailleNote List Members:
There have been a number of discussions recently on the
BrailleNote list
of which we would like to address.
The BrailleNote User's email discussion list has existed for a
number of
years and is sponsored and offered by HumanWare. While a number
of
International HumanWare Team monitor the list and participate,
the list is
provided as a service to the BrailleNote user community for
discussion of
HumanWare products and as a forum for sharing and exchanging
ideas, not as
a formal channel for obtaining direct technical or sales support
from
HumanWare.
Requests for support, reporting of possible bugs, and technical
assistance
should be directed via the standard channels listed below:
HumanWare US Technical Support and Repair
Toll Free: 800-722-3393
Email: [EMAIL PROTECTED]
HumanWare Canada Customer Service and Repair
Toll Phone: 888-723-7273
Email: [EMAIL PROTECTED]
HumanWare Europe Ltd
Phone: +44 1933 415800
Email: [EMAIL PROTECTED],
HumanWare Asia
Phone: +61 2 9686 2600
Email: [EMAIL PROTECTED]
HumanWare New Zealand
Phone: +0508 225 5734
Email: [EMAIL PROTECTED]
The list will continue to be provided as a service and you will
likely see
various staff from the HumanWare team contributing to the
discussions from
time to time. There are a number of very talented and
accomplished
individuals on the list who very generously give freely of their
time and
assistance. Their efforts and generosity are greatly appreciated
and
valued by HumanWare. Please continue to utilize and enjoy the
list, and
we look forward to working with each one of you to see the
BrailleNote and
other HumanWare products continue to grow and improve.
HumanWare Team
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To leave the BrailleNote list, send a blank message to
[EMAIL PROTECTED]
To view the list archives or change your preferences, visit
http://list.humanware.com/mailman/listinfo/braillenote
___
To leave the BrailleNote list, send a blank message to
[EMAIL PROTECTED]
To view the list archives or change your preferences, visit
http://list.humanware.com/mailman/listinfo/braillenote
