Hi Sammie, You will see that I have made 2 further posts following my initial post that you have replied on. It is "business as usual" Sammie. All we have asked is that it you don't get a resolution to your queries from the list community and you think that HumanWare should be able to assist, then contact your local support address directly as we may not pick up the fact that you are still waiting on an answer from the general list traffic.
Regards Maurice ________________________ Maurice Sloane New Zealand Sales & Support Consultant HumanWare sammie clay <[EMAIL PROTECTED]> Sent by: [EMAIL PROTECTED] 03/10/2006 10:37 a.m. Please respond to Braillenote List <[email protected]> To Braillenote List <[email protected]> cc Subject re: [Braillenote] Post from HumanWare to all BrailleNote List Members Hello Mr. Sloane, Does this mean that people like me won't be able to ask or answer questions on the list anymore? I don't remember seeing any technical advice given by anyone on this list. Most of the listers answer questions or make comments based on either what is written in the manual or what they think is written there. Others, who are more computer savvy experiment with commands that are not clearly written and pass this information to us via this list. They also pass their findings to the Humanware staff, particularly the editor of the manual. Also, many people make comments about what they've heard or things they would like to see added to the operations of their devices in the future. Many complain about the short-comings of each upgrade or discuss something tech support has told them about what their device will or will not do. Is responding to questions, answers, or comments that can be found by reading the manual or experimenting considered technical information? Many of us learn about our devices and their operations plus the myriad of things we can use them for from what we see on this list. This means, for me, information that would make the device work better or learning things that are not specifically specified in the manual, for example, deleting attachments from my Flash Drive's sub directory in order to retain memory Or to clear my cookies after surfing the internet to protect my personal information. I've seen questions about how the games are played, how to set-up the devices to send or receive mail, how to get Bibles, or to access certain web sites. New or potential BrailleNote owners subscribe to learn about these devices and many decide whether they will become owners based on what they read on this list. Are we being limited to discussions about how much we like these devices by your message? Humanware should be aware of the fact, that with all our complaining, we like these devices very much, because we still have them and sing their praise. I sincerely hope that I will be able to continue reading this list to discover things I never knew I could do with my BrailleNote MP-OWER. If you will, please clarify what you mean by technical advice, which hopefully will not limit our ability to learn about our devices. Sammie Clay [EMAIL PROTECTED] >----- Original Message ----- >From: [EMAIL PROTECTED] >To: [email protected], [EMAIL PROTECTED] com >Date sent: Tue, 03 Oct 2006 07:52:06 +1300 >Subject: [Braillenote] Post from HumanWare to all BrailleNote List Members >BrailleNote List Members: >There have been a number of discussions recently on the BrailleNote list >of which we would like to address. >The BrailleNote User's email discussion list has existed for a number of >years and is sponsored and offered by HumanWare. While a number of >International HumanWare Team monitor the list and participate, the list is >provided as a service to the BrailleNote user community for discussion of >HumanWare products and as a forum for sharing and exchanging ideas, not as >a formal channel for obtaining direct technical or sales support from >HumanWare. >Requests for support, reporting of possible bugs, and technical assistance >should be directed via the standard channels listed below: >HumanWare US Technical Support and Repair >Toll Free: 800-722-3393 >Email: [EMAIL PROTECTED] >HumanWare Canada Customer Service and Repair >Toll Phone: 888-723-7273 >Email: [EMAIL PROTECTED] >HumanWare Europe Ltd >Phone: +44 1933 415800 >Email: [EMAIL PROTECTED], >HumanWare Asia >Phone: +61 2 9686 2600 >Email: [EMAIL PROTECTED] >HumanWare New Zealand >Phone: +0508 225 5734 >Email: [EMAIL PROTECTED] >The list will continue to be provided as a service and you will likely see >various staff from the HumanWare team contributing to the discussions from >time to time. There are a number of very talented and accomplished >individuals on the list who very generously give freely of their time and >assistance. Their efforts and generosity are greatly appreciated and >valued by HumanWare. Please continue to utilize and enjoy the list, and >we look forward to working with each one of you to see the BrailleNote and >other HumanWare products continue to grow and improve. >HumanWare Team >___ >To leave the BrailleNote list, send a blank message to >[EMAIL PROTECTED] >To view the list archives or change your preferences, visit >http://list.humanware.com/mailman/listinfo/braillenote ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
