Hi Richard,
In light of this, I've asked Andy (back when
he was with us) for a possibility for me to
join the beta testing cycle. HW didn't sent
me invitations.
Here are my thoughts:
If HumanWare wants to test a software under
Beta Testing Cycle, they should have chosen
users of all models (at least mPower and PK
usths). In terms of mPower, they should have
chosen people who use both BrailleNote and
and VoiceNote and should have chosen both BT
and QT users. If people who use BT model
have noticed this (at least by early August),
this translation issue would have been at
least "fixed" by the time of release. I
think the thing that we've experienced last
September with KeySoft 7.2.43 1so repeating
again, but with greater magnitude. Why did
we have those two BrailleNote chats in July?
X was meant to alert HumanWare staff of
problems that we've experienced with KeySoft
7.2 and earlier and we wanted these
(espeially Word conversion, this extends to
braille translation as well) to go away with
KeySoft 7.5. We'v" also asked about details
about Duxbury upgrade, but look at what
happened with KeySofar erance: BT users are
experiencecing serious bug with braille
translation. I'm sure HumanWare tried not to
repeat those same mistake again (just like
last year) but unfortunately HumanWare did it
again with more severe consequences. T's
all.
Cheers,
Joseph
----- Original Message -----
From: "Richard Ring"
<[EMAIL PROTECTED]
To: "Kevin Chao"
<[EMAIL PROTECTED]>,"Alex Parks"
<[EMAIL PROTECTED]>,"Joseph Lee"
<[EMAIL PROTECTED]>,<[EMAIL PROTECTED]
ist.humanware.com>,<[EMAIL PROTECTED]
com>,<[EMAIL PROTECTED]>,<alex.bec
@humanware.com
Date sent: Sat, 1 Sep 2007 13:33:16 -0500
Subject: RE: [Braillenote] List of current
bugs found under KeySoft 7.5.17
I haven't upgraded as of yet, and these
discussions are making it appear
rather unlikely that I will until some of
these issues are addressed. I
must, however, state the following.
I have beta tested software off and on for
about 11 years. I have
exchanged ideas and attempted to duplicate
bugs, as well as discover
bugs of my own. My question is this. How on
Earth could the HumanWare
beta testers have missed these Braille
translation errors? Were only QT
users involved in the testing? Certainly
not. I simply feel strongly
that the core of beta testers are simply not
representative enough of
the Braillenote using population. Do you all
remember when 7.2 was
released? Do you remember that the PK
joystick was rendered useless?
How on Earth can such things be missed? When
you beta test, you're
supposed to pound on each and every aspect of
a product. Certainly it
is true that Keysoft presents a true
challenge to beta testers, in that
it is a fairly complex piece of software.
But such blatant Braille
translation errors simply shouldn't have been
missed. It is true that
there can be small bugs that somehow get past
the developers and the
beta testers. However Braille translation
errors of this magnitude do
not constitute small bugs in my opinion. I
firmly believe that to do
effective beta testing, you must use a good
variety of individuals who
use their Braillenotes and Voicenotes to
accomplish a wide array of
tasks. It does not seem to me that this
software was beta tested
thoroughly enough, and this is not something
that reflects well on
HumanWare!
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED]
m] On Behalf Of Kevin Chao
Sent: Saturday, September 01, 2007 1:07 PM
To: Alex Parks; Joseph Lee;
[email protected];
[EMAIL PROTECTED];
[EMAIL PROTECTED];
[EMAIL PROTECTED]
Subject: Re: [Braillenote] List of current
bugs found under KeySoft
7.5.17
I would like to add:
1. When emailing an attachment that is in a
braille or keysoft format,
the
system no longer prompts attach as a
different file type.
Kevin
----- Original Message -----
From: "Alex Parks" <[EMAIL PROTECTED]
To: "Joseph Lee"
<[EMAIL PROTECTED]>;
<[email protected]>;
<[EMAIL PROTECTED]>;
<[EMAIL PROTECTED]>;
<[EMAIL PROTECTED]
Sent: Saturday, September 01, 2007 5:52 AM
Subject: re: [Braillenote] List of current
bugs found under KeySoft
7.5.17
I would like to add:
1. When marking media files to play, the
files are queued
alphabetically
and not in the order in which they were
marked. A person trying to
playlist multiple chapters of an audio book
will find quite a surprise
when the chapters are out of order even
though they were marked in
order.
2. The "folder commands list" and
"subdirectories commands list" both
contain an item about moving the current or
marked folder(s). Moving
folders is still impossible.
3. You are prompted for the configuration
to connect with in Keyweb
when
switching back into it from another
application; this should not be
necessary as you have already established
which one you want to use.
4. Not a bug, but there should be an option
to send email when
entering
the inbox. I know many people found it
bothersome, but I liked it as
all I
had to do to send my reply was exit the
inbox, then press entery, y,
enter, enter and my reply was sent plus I
knew if there were new
messages.
5. The symbol for English appears at the
top of emails and things I
write
(not sure about documents yet) even if it is
the only language ever
used
and is my gefault language.
6. The help in the Block Commands Menu says
nothing about the Quick
Marks
feature, which I discovered completely by
accident when browsing the
user
guide index. If not for that, I would never
have known about them.
7. My speech just stopped as I wrote this,
the first time that
happened.
Everything else worked fine and speech came
back once I went through
"speech on request", "speech off", and
finally "speech on" (so I
didn't
accidentally turn it off; it stopped by
itself). This has not happened
since 5.x or 6.11, I cannot remember which.
8. Keymail still has the problem of not
sending (or even saving) a
message
if, during its composition, the user
switches to another task and then
back. The message acts normal except that,
even though the BN says
there
is an email to be sent, nothing is in the
Outbox and no copies are
saved,
even if the BN was told to save a copy.
9. Saving emails using the space-s command
no longer works (according
to
other users). The email, if anything gets
saved at all, is only saved
for
the first few lines. (Again, this is
according to other users and I am
not
speaking from experience.)
Have a great day,
Alex
----- Original Message -----
From: Joseph Lee
<[EMAIL PROTECTED]
To: BrailleNote List
<[email protected]>,maurice.sloa
[EMAIL PROTECTED],
[EMAIL PROTECTED],[EMAIL PROTECTED]
re.com
Date sent: Fri, 31 Aug 2007 18:43:54 -0700
Subject: [Braillenote] List of current bugs
found under KeySoft
7.5.17
Dear HumanWare staff, development team and
BrailleNote List members,
HumanWare released KeySoft 7.5 on August 31,
2007. Th upgrade is full of many new
features such as SSL support, Playlist
support and so on. Alth it has many features
that we, the users asked for many months both
on the list and off list, there are still
bugs that still pleague KeySoft and might
create a situation that we've experiencec a
year ago: when KeySoft 7.2.43 was released
last year, there were countless reports of
bugs experienced by users of BrailleNote
family of products. Alth KS 7.5Ag is
certaintly more stable than 7.2.43, it still
has numerous bugs that might affect daily use
of the product.
Some of the notable and documented bugs
include:
inin KeyMail: when attempting to connect to
send and receive email, two things happen
depending on the following two scenarios:
a. If an email account uses SSL to connect
to the email server (for example, Gmail):
when you invoke Connect function, an error is
returned, stating that it is "incorrect
function" for no apparent reason.
b. When an email account does not use SSL
connection: when a user uses "Connec"
function, it returns an error stating
"invalid socket handle" with error cone
10038.
These two scenarios occur when attempting to
connect to an email service using a network
(Ethernet) connection.
inin Networking: When a network card
(specifically Ethernet cards such as Socket
EA2902-139) is used to connect to the
Internet, a dialog appears with the following
text:
Windows CE Networking
DHCP (Dynamic Host Configuration Protocol)
was unable to obtain an IP address. If the
network card is removable, try reinserting
the card. Otherwise, you can assign static
IP address.
DHCP is used to assign unique IP address for
the BrailleNote (if a network uses
router/hub/switch to connect multiple
computers). Th occurs even though the
configuration in question is set to use DHCP
(the user have to say "yes" to the prompt
"obtain an IP address automatically"). Al,
even though a user assigns static IP address
such as 192.168.0.17, the error message with
the words "invalid socket handle" is still
displayed.
inin KeyPlus: When entering Data Entry Mode
with SPACE with d (on BT), an exception is
thrown. X says, "Exception: Command: 600 at
"address". Access violation at "memory
location"." This persists every time a user
turns Data Entry on. Data Entry mode is used
to input data for statistical inperations.
Af few attempts at this, KeyPlus "literally"
stops working with following symptoms:
a. When attempting to access Scientific
Calculator (KeyPlus) from Main Menu, an error
beep is heard and the cursor stays at Main
Menu items.
b. When Scientific Calculator is run, it
displays "KeyPlus" on the braille display and
nothing else.
The only way to solve this "temporarily" is
to reset the BrailleNote.
Inconsistancies:
inin File Manajer: when invoking Help
function at "Drive" prompt, the shortcut key
for Flash Disk and KeySoft System Disk (RAM
Disk; f and k, respectively) is surrounded by
what looks to be quotation marks. All other
shortcuts for other drives (CF, PC, SD, hard
disk; c, p, s and h, respectively) does not
have quotes around the shortcut key.
inin Information: The date for the copyright
for KeySoft is written like this: the number
"1986" is written in literary grade 2
braille, while numbers "2007" is written in
computer braille. Th also applies to the
word "to" between these numbers.
inin General/Help: When a user invokes Help
function at a prompt that is part of a
database e.g. when adding an email account
or manipulating Connection Configurations,
the help messages are displayed in computer
braille instead of preferred braille grade
e.g. literary Grade 2. All other prompts,
such as help messages for menus, are
displayed using preferred braille grade.
I hope that these issues would be resolved in
the near future (like in the form of a patch
for KeySoft 7.5).
Regards,
Joseph Lee
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