This is the first upgrade I have not gotten within a day of it being announced. My big reason was that I use Keysync to sync my address book and planner, and this once saved me a lot of trouble because I had a major computer crash and was able to restore my planner/calendar and addresses from the Braille note.
However, after hearing the translation stories today, I am almost glad I can't just rush up and get the update. I want what I am sending out to be exactly what I intended it to be. I am very disappointed in the HW tactics this time too, Based in NZ it might be but they had to know August 31 was the start of a long weekend in the states and that they would be leaving thousands of customers without support over the weekend. If the update process works like usual, I have not even read the directions yet, then for many of us it will go well but some will have problems. Personally I'd rather have waited days, weeks or even months for an upgrade that worked rather than have one that would make people look like illiterates while sending e-mail message to this list or to anywhere. I am disappointed with what I am hearing from a company that I have staunchly defended over the years, because for me at least the Braille Note was and is one of the most useful pieces of technology I have bought in the past 7 years that I use daily, at work, at home, while waiting for a ride, in the doctor's office, even to read myself to a state of relaxation at night in my bed. I use my PC daily too, but, the Braille Note is almost a part of me, seldom do you find me without it. It has even gone to the grocery store with me to provide me with the list I have made up or to take notes on items I'd like further nutritional info about. I have never been a beta tester, but know that I'd do my best to put any device or program through as many paces as I could even if that meant doing things I don't normally do on a daily basis. So, in short, I am not downloading the upgrade this weekend, and am disappointed to hear about these translation problems people are having because when I do use the Braille Note for e-mail I want to know I am sending exactly what I intended to send. I do hope these issues are resolved quickly. Rose Combs [EMAIL PROTECTED] -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Richard Ring Sent: Saturday, September 01, 2007 11:33 AM To: Kevin Chao; Alex Parks; Joseph Lee; [email protected]; [EMAIL PROTECTED]; [EMAIL PROTECTED]; [EMAIL PROTECTED] Subject: RE: [Braillenote] List of current bugs found under KeySoft 7.5.17 I haven't upgraded as of yet, and these discussions are making it appear rather unlikely that I will until some of these issues are addressed. I must, however, state the following. I have beta tested software off and on for about 11 years. I have exchanged ideas and attempted to duplicate bugs, as well as discover bugs of my own. My question is this. How on Earth could the HumanWare beta testers have missed these Braille translation errors? Were only QT users involved in the testing? Certainly not. I simply feel strongly that the core of beta testers are simply not representative enough of the Braillenote using population. Do you all remember when 7.2 was released? Do you remember that the PK joystick was rendered useless? How on Earth can such things be missed? When you beta test, you're supposed to pound on each and every aspect of a product. Certainly it is true that Keysoft presents a true challenge to beta testers, in that it is a fairly complex piece of software. But such blatant Braille translation errors simply shouldn't have been missed. It is true that there can be small bugs that somehow get past the developers and the beta testers. However Braille translation errors of this magnitude do not constitute small bugs in my opinion. I firmly believe that to do effective beta testing, you must use a good variety of individuals who use their Braillenotes and Voicenotes to accomplish a wide array of tasks. It does not seem to me that this software was beta tested thoroughly enough, and this is not something that reflects well on HumanWare! -----Original Message----- From: [EMAIL PROTECTED] [mailto:[EMAIL PROTECTED] On Behalf Of Kevin Chao Sent: Saturday, September 01, 2007 1:07 PM To: Alex Parks; Joseph Lee; [email protected]; [EMAIL PROTECTED]; [EMAIL PROTECTED]; [EMAIL PROTECTED] Subject: Re: [Braillenote] List of current bugs found under KeySoft 7.5.17 I would like to add: 1. When emailing an attachment that is in a braille or keysoft format, the system no longer prompts attach as a different file type. Kevin ----- Original Message ----- From: "Alex Parks" <[EMAIL PROTECTED]> To: "Joseph Lee" <[EMAIL PROTECTED]>; <[email protected]>; <[EMAIL PROTECTED]>; <[EMAIL PROTECTED]>; <[EMAIL PROTECTED]> Sent: Saturday, September 01, 2007 5:52 AM Subject: re: [Braillenote] List of current bugs found under KeySoft 7.5.17 >I would like to add: > 1. When marking media files to play, the files are queued >alphabetically and not in the order in which they were marked. A >person trying to playlist multiple chapters of an audio book will find >quite a surprise > when the chapters are out of order even though they were marked in order. > 2. The "folder commands list" and "subdirectories commands list" both > contain an item about moving the current or marked folder(s). Moving > folders is still impossible. > 3. You are prompted for the configuration to connect with in Keyweb when > switching back into it from another application; this should not be > necessary as you have already established which one you want to use. > 4. Not a bug, but there should be an option to send email when entering > the inbox. I know many people found it bothersome, but I liked it as all I > had to do to send my reply was exit the inbox, then press entery, y, > enter, enter and my reply was sent plus I knew if there were new messages. > 5. The symbol for English appears at the top of emails and things I write > (not sure about documents yet) even if it is the only language ever used > and is my gefault language. > 6. The help in the Block Commands Menu says nothing about the Quick Marks > feature, which I discovered completely by accident when browsing the user > guide index. If not for that, I would never have known about them. > 7. My speech just stopped as I wrote this, the first time that happened. > Everything else worked fine and speech came back once I went through > "speech on request", "speech off", and finally "speech on" (so I didn't > accidentally turn it off; it stopped by itself). This has not happened > since 5.x or 6.11, I cannot remember which. > 8. Keymail still has the problem of not sending (or even saving) a message > if, during its composition, the user switches to another task and then > back. The message acts normal except that, even though the BN says there > is an email to be sent, nothing is in the Outbox and no copies are saved, > even if the BN was told to save a copy. > 9. Saving emails using the space-s command no longer works (according to > other users). The email, if anything gets saved at all, is only saved for > the first few lines. (Again, this is according to other users and I am not > speaking from experience.) > > Have a great day, > Alex > >> ----- Original Message ----- >>From: Joseph Lee <[EMAIL PROTECTED] >>To: BrailleNote List > <[email protected]>,[EMAIL PROTECTED], > [EMAIL PROTECTED],[EMAIL PROTECTED] >>Date sent: Fri, 31 Aug 2007 18:43:54 -0700 >>Subject: [Braillenote] List of current bugs found under KeySoft > 7.5.17 > >>Dear HumanWare staff, development team and BrailleNote List members, >>HumanWare released KeySoft 7.5 on August 31, 2007. Th upgrade is full >>of many new features such as SSL support, Playlist support and so on. >>Alth it has many features that we, the users asked for many months >>both on the list and off list, there are still bugs that still pleague >>KeySoft and might create a situation that we've experiencec a year >>ago: when KeySoft 7.2.43 was released last year, there were countless >>reports of bugs experienced by users of BrailleNote family of >>products. Alth KS 7.5Ag is certaintly more stable than 7.2.43, it >>still has numerous bugs that might affect daily use of the product. >>Some of the notable and documented bugs >>include: >>inin KeyMail: when attempting to connect to send and receive email, >>two things happen depending on the following two scenarios: >>a. If an email account uses SSL to connect to the email server (for >>example, Gmail): >>when you invoke Connect function, an error is returned, stating that >>it is "incorrect function" for no apparent reason. >>b. When an email account does not use SSL >>connection: when a user uses "Connec" >>function, it returns an error stating >>"invalid socket handle" with error cone 10038. >>These two scenarios occur when attempting to connect to an email >>service using a network >>(Ethernet) connection. >>inin Networking: When a network card >>(specifically Ethernet cards such as Socket >>EA2902-139) is used to connect to the >>Internet, a dialog appears with the following >>text: >>Windows CE Networking >>DHCP (Dynamic Host Configuration Protocol) was unable to obtain an IP >>address. If the network card is removable, try reinserting the card. >>Otherwise, you can assign static IP address. >>DHCP is used to assign unique IP address for the BrailleNote (if a >>network uses router/hub/switch to connect multiple computers). Th >>occurs even though the configuration in question is set to use DHCP >>(the user have to say "yes" to the prompt "obtain an IP address >>automatically"). Al, even though a user assigns static IP address >>such as 192.168.0.17, the error message with the words "invalid socket >>handle" is still displayed. >>inin KeyPlus: When entering Data Entry Mode with SPACE with d (on BT), >>an exception is thrown. X says, "Exception: Command: 600 at >>"address". Access violation at "memory location"." This persists >>every time a user turns Data Entry on. Data Entry mode is used to >>input data for statistical inperations. >>Af few attempts at this, KeyPlus "literally" >>stops working with following symptoms: >>a. When attempting to access Scientific Calculator (KeyPlus) from >>Main Menu, an error beep is heard and the cursor stays at Main Menu >>items. >>b. When Scientific Calculator is run, it displays "KeyPlus" on the >>braille display and nothing else. >>The only way to solve this "temporarily" is to reset the BrailleNote. >>Inconsistancies: >>inin File Manajer: when invoking Help >>function at "Drive" prompt, the shortcut key for Flash Disk and >>KeySoft System Disk (RAM Disk; f and k, respectively) is surrounded by >>what looks to be quotation marks. All other shortcuts for other >>drives (CF, PC, SD, hard disk; c, p, s and h, respectively) does not >>have quotes around the shortcut key. >>inin Information: The date for the copyright for KeySoft is written >>like this: the number "1986" is written in literary grade 2 braille, >>while numbers "2007" is written in computer braille. Th also applies >>to the word "to" between these numbers. >>inin General/Help: When a user invokes Help function at a prompt that >>is part of a database e.g. when adding an email account or >>manipulating Connection Configurations, the help messages are >>displayed in computer braille instead of preferred braille grade e.g. >>literary Grade 2. All other prompts, such as help messages for menus, >>are displayed using preferred braille grade. > >>I hope that these issues would be resolved in the near future (like in >>the form of a patch for KeySoft 7.5). >>Regards, >>Joseph Lee > >>___ >>Replies to this message will go directly to the sender. >>If your reply would be useful to the list, please send a copy to the >>list as well. > >>To leave the BrailleNote list, send a blank message to >>[EMAIL PROTECTED] >>To view the list archives or change your preferences, visit >>http://list.humanware.com/mailman/listinfo/braillenote > > > > ___ > Replies to this message will go directly to the sender. > If your reply would be useful to the list, please send a copy to the > list as well. > > To leave the BrailleNote list, send a blank message to > [EMAIL PROTECTED] > To view the list archives or change your preferences, visit > http://list.humanware.com/mailman/listinfo/braillenote > > ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [EMAIL PROTECTED] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
