I had a Braille Note 32 in for a battery replacement and display cleaning
from July 13 to September 3. I, too, was told to call back each week.
Apparently, a new type of board was also being replaced, but I did not know
this until I asked what was taking so long. They had to wait for more
boards. I almost told them not to replace it because I did not ask for it
in the first place. Humanware needs to alert individuals when something
like this happens instead of leading them to believe that the only repairs
being done are the ones one asked for. Sorry for the rambling.
Sharon
----- Original Message -----
From: "Carl Simmons" <[EMAIL PROTECTED]>
To: "'Taraprakash'" <[EMAIL PROTECTED]>; "'Tom Lange'"
<[EMAIL PROTECTED]>; "'BrailleNote List'" <[email protected]>
Sent: Thursday, September 13, 2007 4:22 PM
Subject: RE: [Braillenote] about the repair time
I have returned my PK for a keyboard problem on July 11, 2007 and call
Humanware again yesterday, only to find out, that I should call again next
week. I am hoping that this is not the normal time it takes for repair.
I
can only express my own experience.
Carl Simmons
[EMAIL PROTECTED]
-----Original Message-----
From: [EMAIL PROTECTED]
[mailto:[EMAIL PROTECTED] On Behalf Of Taraprakash
Sent: Thursday, September 13, 2007 8:01 AM
To: Tom Lange; BrailleNote List
Subject: [Braillenote] about the repair time
Hi all. It seems the right end of my bn's space bar is not working and
since
I can't use my left hand for space bar, I will need to send it for repair.
I
was told it will go to california. I am at Florida. Are there some
cautions
you would like to suggest before I send the unit to California? I am
planning to send it by UPS. Generally how much time does it take to get
the
Bn back?
Regards
Taraprakash
----- Original Message -----
From: "Tom Lange" <[EMAIL PROTECTED]>
To: "BrailleNote List" <[email protected]>
Sent: Thursday, September 13, 2007 10:37 AM
Subject: Re: [Braillenote] braille display question
Hi Nikky,
You wrote:
I need some advice. I have just noticed a dot on my braille display
which seems not to be going all the way down. It raises up just fine
but
I can still slightly feel it when it is supposed to be flat. I don't
know much about braille displays since the BN is my first exposure to
them. Any suggestions or advice on this would be appreciated. It was
just cleaned last month but I sure will send it back in if I need to
because my warranty runs out next month.
Find that dot and give it a good whack for being so stubborn! <big grin>
Actually, that's not too far off the mark. Even though the display's
been
cleaned recently, a month is plenty of time for skin oils, dust and
other
stuff to accumulate, possibly causing one or more dots to stick or
respond
poorly. My MPower BT32 is a transplant with a four-year-old display. I
had a dot that was behaving as you described; in fact once it was raised
it stayed there and wouldn't go down. So since I didn't have any canned
air to shoot at it and dislodge it, I took my index finger and gave it a
gentle but firm tap. It's been a good little dot ever since, working
like
a champ. If you don't feel comfortable with that idea, get some canned
air from a computer or electronics shop, point the nozzle at that dot and
give it a good shot, which should dislodge it. Or you can exercise the
display as others have suggested.
Oh, another thing. I just started noticing this
since I upgraded to 7.5 this evening. Is this a coincidence?
Yes, that's highly likely.
Tom
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