Thanks Don. Still no luck I'm afriad though. If anybody thinks of anything new to try, I'll still be very open to suggestions. But I think Don's right in that I'll just have to call on Monday.
Thanks for trying though. Lauren ________________________________________ From: don bishop [[email protected]] Sent: Saturday, February 21, 2009 7:10 PM To: Lauren E. Conner Subject: Re: [Braillenote] restoring braille display functioining How about trying a dots 4 5 6 reset? Be sure to hold down the 4 5 6 through the beep and keep holding it down until you hear the musical chime. Other than that, you may need to wait til Monday and call tech support unless someone else has a bright idea. When I had the problem I honestly don't remember just what else I may have done besides the service reset. Don ----- Original Message ----- From: "Lauren E. Conner" <[email protected]> To: "Chris Hallsworth" <[email protected]> Cc: <[email protected]> Sent: Saturday, February 21, 2009 4:01 PM Subject: RE: [Braillenote] restoring braille display functioining Hi Guys, Don and Chris, thanks for the advice about the service rest. I tried it, but unfortunately, the braille display still cannot be turned on. I'm almost positive that the tech support guy I once talked to had me do something after we did a reset. It may very well have been a service reset that we did, but we did something in addition to it because I remember being disappointed right after the reset and him telling me to hold on because we weren't finished yet. Any other ideas will be greatly appreciated. I guess if we can't come up with anything I'll call tech support on Monday. Thanks. Lauren ________________________________________ From: Chris Hallsworth [[email protected]] Sent: Saturday, February 21, 2009 6:53 PM To: Lauren E. Conner; [email protected] Subject: Re: [Braillenote] restoring braille display functioining Lauren, try a service reset if you have a BrailleNote mPower. -- Chris Hallsworth e-mail: [email protected] MSN: [email protected] Skype: chrishallsworth7266 ----- Original Message ----- From: "Lauren E. Conner" <[email protected]> To: <[email protected]> Sent: Saturday, February 21, 2009 11:44 PM Subject: [Braillenote] restoring braille display functioining Hi List, I was just working on my Braille Note a minute ago, when the braille display suddenly stopped working. When I tried the command to turn it back on (space and the far right thumb key), it says "the braille display is not operating." This happened to me once before and a Humanware tech support guy talked me thru a reset and an additional command that restored the braille display. But I can't remember what we did and it's the weekend so I can't get tech support. Can anybody help me get the braille display turned back on? Thanks so much for your help. Lauren ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [email protected] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [email protected] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote __________ NOD32 3876 (20090221) Information __________ This message was checked by NOD32 antivirus system. http://www.eset.com ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [email protected] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
