thank you for that Matt.
Good to know that the battery and braille display recommendations are not
the norm for maintenance care.
I am impressed at the level of information one can get about the battery,
calibration, charge, and such. You'll see what I mean if you press o with
space, then I with space, and once in this mode, press random letters of the
alphabet to listen to what info is available.
t will tell you the battery temperature, v the current voltage, and so on.
this is interesting, very technical, and useful information.
Antonio M. Guimaraes Jr.
Customer Service Representative
National Braille Press
1800 548-read, ext 40.
[email protected]
----- Original Message -----
From: "Matt Lyles" <[email protected]>
To: "Antonio Guimaraes" <[email protected]>; "Rhonda Stogner"
<[email protected]>; <[email protected]>
Sent: Tuesday, February 24, 2009 10:39 AM
Subject: RE: [Braillenote] Is braillenote falling behind other major pda's?
For what it's worth, Antonio and list, I have never needed to return my
BrailleNote M-Power in the 3.5 years I have enjoyed its company.
Cheers.
Matt Lyles
Agent, Life/Health Department
Campbell and Company Insurance
Phone: (870) 837-2155
E-mail: [email protected]
-----Original Message-----
From: [email protected]
[mailto:[email protected]] On Behalf Of Antonio
Guimaraes
Sent: Tuesday, February 24, 2009 9:22 AM
To: Rhonda Stogner; [email protected]
Subject: Re: [Braillenote] Is braillenote falling behind other major
pda's?
Hello, I am not using the braille note to send e-mail, but pressing
cont++shift+r in outlook express does let me easily reply to you, and to
cont++shift+the
list at the same time. Probably means you'll get two messages from me,
one
to you, and one to the list, but it's easy enough to do.
However, the list signature at the bottom still says
Replies to this message will go directly to the sender.
If your reply would be useful to the list, please send a
copy to the list as well.
A note about reply to all would be nice.
About returning, according to braille note standards described in the
manuals, one would ideally sent the braille note for some repair or
another
4 times in the span of 3 years. That's right, if I do as the manual
suggests, and I doubt I will, you will sent your braille note
to clean the display at the one year mark.
to replace the battery at the 1.5 year mark.
again to clean the display at the 2 year mark.
and for battery replacement and cleaning at the 3 year mark.
This assumes you are a good little boy or girl, and you follow
recommended
guidelines for cleaning the display every year, and replace your battery
every 18 months.
If it takes anywhere close to two months for you to send your unit in
and
get it back, this means your braille note is in transit and not being
used
for 8 months out of 26 months, which means about 70 percent productivity
in
braille note use.
If these numbers are wrong, and you are happy with the turn-around time,
please speak up. I am trying to gage how much headache this note-taker
is
going to give me.
If it does take this long, let me know too, since I think it's
information
worth having.
Antonio M. Guimaraes Jr.
----- Original Message -----
From: "Rhonda Stogner" <[email protected]>
To: <[email protected]>; <[email protected]>
Sent: Tuesday, February 24, 2009 9:41 AM
Subject: Re: [Braillenote] Is braillenote falling behind other major
pda's?
Hello Antonio:
I'm not sure what you are using. Your question about replying to the
list, if you are using a BT, when you press dots 26-chord, you should
get
"reply to the sender only?" You would press N. Then you get, "send
original message?" You can either press Y or N. Your reply will go to
the
list.
I believe Humanware has three people working in Tech support. They
can be
reached at 800-722-3393. I believe option five gets you to tech
support.
If you want to return it, make sure you can. I'm not sure what the
policy
is on that one.
----- Original Message -----
From: "Antonio Guimaraes" <[email protected]>
To: "BrailleNoteList" <[email protected]>
Date: Tuesday, Feb 24, 2009 8:33:44
Subject: Re: [Braillenote] Is braillenote falling behind other major
pda's?
;;> And the question is why did I get one.
I can still return it, only having it for 3 days, but with glitches
in simple word processing, and a very unfriendly file system, I
wonder why.
Anyone please tell me how responsive is the braille note development
team
to
known usability problems and bugs, and support for new file formats.
How do I even contact the company for feedback?
My girlfriend mentioned to me how long it took for Humanware to
support
word
2003, and my research, not personal experience, tells me that
customer
support and tech support is wanting at best.
Two months for a BN to get in and out of the shop is unacceptable.
Heck, even this list is cumbersome to use, since responding to a
message sends my reply to the original post, and not to the list.
Very indicative of the product in question.
Antonio M. Guimaraes Jr.
----- Original Message -----
From: "peter greco" <[email protected]>
To: "blake" <[email protected]>; <[email protected]>
Sent: Tuesday, February 24, 2009 4:22 AM
Subject: re: [Braillenote] Is braillenote falling behind other major
pda's?
> Blake.
> The short answer is "yes"!
> The longer answer is "definitely yes"!
> Peter.
>
>ar ----- Original Message -----
>arFrom: blake <[email protected]
>arTo: [email protected]
>arDate sent: Tue, 24 Feb 2009 17:42:25 +1300
>arSubject: [Braillenote] Is braillenote falling behind other major
>pda's?
>
>arAll. Is the bn falling behind? According to Ramona Mandy, the bn
>ardoesn't even have a bloody dms key. As I pointed out to her, all
>arscientific calculators these days have a dms key, and it is
>arpathetic that the bn doesn't. I mean please, it doesn't have a
>ardms, it can't edit wikis, it can't even create a hyperlink unless
>aryou know the necessary html code. That is pathetic. Cheers,
>arBlake.
>
>>___
>arReplies to this message will go directly to the sender. arIf your
>reply would be useful to the list, please send a arcopy to the list
>as well.
>
>arTo leave the BrailleNote list, send a blank message to
>>[email protected]
>arTo view the list archives or change your preferences, visit
>arhttp://list.humanware.com/mailman/listinfo/braillenote
>
>
> ___
> Replies to this message will go directly to the sender.
> If your reply would be useful to the list, please send a copy to
> the list as well.
>
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> [email protected]
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> http://list.humanware.com/mailman/listinfo/braillenote
>
___
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Blessings
Rhonda Stogner
[email protected]
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