Hi,
Have you tried JKL reset to see if the Apex recognizes battery
readings? Also, could it be something with the battery itself
that could prevent it from charging?
(To verify the second statement, trying using the Apex without
the battery while it is still connected to AC power; if power
status indicates AC adapter on with battery removed, then this
could indicate battery problem within the battery.)
Cheers,
Joseph
----- Original Message -----
From: "Sharon S" <[email protected]
To: "Braille Note" <[email protected]
Date sent: Tue, 27 Dec 2011 13:42:29 +1100
Subject: [Braillenote] Major problem with my Apex.
Hi all, I have a BN QT Apex running keysoft 9 0 2 built 756, I
haven't had
time to upgrade to the latest version yet. Last night before I
went to sleep
I put the Apex on to charge however when I woke up this morning
it was still
at 0%. The adaptor was working fine because the Apex said it was
on and I
checked that it wasn't loose anywhere. I decided to try taking
out the
battery, when I put the battery back in and checked the level it
was up to
90% however when putting it back in the case the Apex reset
itselve a couple
of times even though it was off and when I next checked the level
it was
back to 0%. I have tried restting it just with the reset button
and it has
gone through the memory scan but it is still at 0%. I left it on
charge and
turned off while I went and had lunch but it is still at 0% after
about an
hour of leaving it totally alone. I have removed the battery
once again and
got a sighted person who knows what they are doing to check the
battery and
Apex connections and they are all fine as far as he can see.
I have had this ongoing issue with the Apex that when I pick it
up some
times it will reset itself and this doesn't matter how much
battery it has,
It even happens when it is in my bag on the way to work and I am
very
careful with it. In fact last night before going to bed I picked
up the Apex
from my seat in the living room and as soon as I picked it up I
heard the
beep of it resetting, as I was carrying to my room I heard it
beep a couple
of other times, it was turn off this whole time.
I am hoping someone might be able to suggest what might be wrong
with this
and be able to fix it myself because I don't really want to send
it off to
humanware at this time of the year because who knows when they
will be able
to fix it. I am also going to send a message to my local
humanware person
hoping he is still checking his emails even though he is on
holidays.
Hope to hear from you soon,
From Shaz.
BN QT Apex and PK user.
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