Would you believe shortly after I sent this message my Apex said battery critical and it is back to showing 0% even though it has been plugged into power this whole time. Also I hadn't moved it at all and it was turned on at the time because I was looking at a document just moments before.
This is really starting to tick me off. >From Shaz. BN QT Apex and PK user. ----- Original Message ----- From: "Sharon S" <[email protected]> To: "Braille Note" <[email protected]> Sent: Tuesday, December 27, 2011 11:40 PM Subject: Re: [Braillenote] Major problem with my Apex. | Hi, I was able to remove the battery and it was reconised as being removed | and put back in but it still only ever showed 0% no matter how long I left | it on charge. | | I just came down to my room t get into bed and still the Apex was saying it | had 0% and the adapter on. So I decided to put it back in it's case for the | night and once I did this I checked the level again and it is up to 90%. | This still makes no sence since it was in the case when the problem first | happened and after I thought I had fixed it by removing the battery and | putting it back in I put it in the case and it lost any reading again. I | had it out of the case for awhile trying to work out what was going on but | no matter what I did it was still reading 0%. | | So at the moment it is back to normal but I'm not sure that will last. My | normal humanware person is off until Jan 16 so I will see how it goes until | he gets back to his emails and contacts me. | | Thanks for your suggestions. | From Shaz. | BN QT Apex and PK user. | | ----- Original Message ----- | From: "Joseph Lee" <[email protected]> | To: "Sharon S" <[email protected]>; <[email protected]> | Sent: Tuesday, December 27, 2011 3:26 PM | Subject: re: [Braillenote] Major problem with my Apex. | | || Hi, || Have you tried JKL reset to see if the Apex recognizes battery || readings? Also, could it be something with the battery itself || that could prevent it from charging? || (To verify the second statement, trying using the Apex without || the battery while it is still connected to AC power; if power || status indicates AC adapter on with battery removed, then this || could indicate battery problem within the battery.) || Cheers, || Joseph || || ----- Original Message ----- || From: "Sharon S" <[email protected] || To: "Braille Note" <[email protected] || Date sent: Tue, 27 Dec 2011 13:42:29 +1100 || Subject: [Braillenote] Major problem with my Apex. || || Hi all, I have a BN QT Apex running keysoft 9 0 2 built 756, I || haven't had || time to upgrade to the latest version yet. Last night before I || went to sleep || I put the Apex on to charge however when I woke up this morning || it was still || at 0%. The adaptor was working fine because the Apex said it was || on and I || checked that it wasn't loose anywhere. I decided to try taking || out the || battery, when I put the battery back in and checked the level it || was up to || 90% however when putting it back in the case the Apex reset || itselve a couple || of times even though it was off and when I next checked the level || it was || back to 0%. I have tried restting it just with the reset button || and it has || gone through the memory scan but it is still at 0%. I left it on || charge and || turned off while I went and had lunch but it is still at 0% after || about an || hour of leaving it totally alone. I have removed the battery || once again and || got a sighted person who knows what they are doing to check the || battery and || Apex connections and they are all fine as far as he can see. || || I have had this ongoing issue with the Apex that when I pick it || up some || times it will reset itself and this doesn't matter how much || battery it has, || It even happens when it is in my bag on the way to work and I am || very || careful with it. In fact last night before going to bed I picked || up the Apex || from my seat in the living room and as soon as I picked it up I || heard the || beep of it resetting, as I was carrying to my room I heard it || beep a couple || of other times, it was turn off this whole time. || || I am hoping someone might be able to suggest what might be wrong || with this || and be able to fix it myself because I don't really want to send || it off to || humanware at this time of the year because who knows when they || will be able || to fix it. I am also going to send a message to my local || humanware person || hoping he is still checking his emails even though he is on || holidays. || || Hope to hear from you soon, || From Shaz. || BN QT Apex and PK user. || || || ___ || Replies to this message will go directly to the sender. || If your reply would be useful to the list, please send a || copy to the list as well. || || To leave the BrailleNote list, send a blank message to || [email protected] || To view the list archives or change your preferences, visit || http://list.humanware.com/mailman/listinfo/braillenote || | ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [email protected] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
