What is a hardware reset?

On 6/5/12, Aleeha Dudley <[email protected]> wrote:
> Hi Lucy,
> My bn did this about a year ago and the only way to fix it was to send it
> in. I could also suggest a hardware reset if it is an Apex, but you should
> really only do that if advised by an HW tech support rep.
>
> Aleeha
>
> On Jun 5, 2012, at 11:29 AM, Lucy Sirianni <[email protected]>
> wrote:
>
>> Hello all,
>>
>>  I am having problems with both my "next" thumb-key (the one to the far
>> right according to the standard setting) and my cursor.  My BrailleNote
>> (an Apex BT running Keysoft 9.2) seems to think that the "next" thumb-key
>> is being pressed when it's not.  It will click on links, move forward in
>> lists or documents, and make the beeping noise made when the end of a
>> document has been reached, etc, without being touched at all or appearing
>> to be physically stuck.  Additionally, my cursor keeps jumping to a
>> particular cell (the eleventh).  Can anyone explain why what I've
>> described might be happening or, more importantly, what I can do to solve
>> either or both of these problems?
>>
>> Thanks very much!
>>
>> Lucy
>>
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>
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