Hi Aleeha, and thanks for the response. Do you know what may
have caused the problem with your unit?
Hoping to hear from others as well!
Best,
Lucy
----- Original Message -----
From: Aleeha Dudley <[email protected]
To: Lucy Sirianni <[email protected]
Date sent: Tue, 5 Jun 2012 13:15:29 -0400
Subject: Re: [Braillenote] Thumb-key and cursor problems
Hi Lucy,
My bn did this about a year ago and the only way to fix it was to
send it in.. I could also suggest a hardware reset if it is an
Apex, but you should really only do that if advised by an HW tech
support rep.
Aleeha
On Jun 5, 2012, at 11:29 AM, Lucy Sirianni
<[email protected]> wrote:
Hello all,
I am having problems with both my "next" thumb-key (the one to
the far right according to the standard setting) and my cursor.
My BrailleNote (an Apex BT running Keysoft 9.2) seems to think
that the "next" thumb-key is being pressed when it's not. It
will click on links, move forward in lists or documents, and make
the beeping noise made when the end of a document has been
reached, etc, without being touched at all or appearing to be
physically stuck. Additionally, my cursor keeps jumping to a
particular cell (the eleventh). Can anyone explain why what I've
described might be happening or, more importantly, what I can do
to solve either or both of these problems?
Thanks very much!
Lucy
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