I think HW said it was something stuck inside the unit, not necessarily visible from the outside.
Aleeha On Jun 5, 2012, at 4:02 PM, Lucy Sirianni <[email protected]> wrote: > Hi Aleeha, and thanks for the response. Do you know what may have caused the > problem with your unit? > > Hoping to hear from others as well! > > Best, > > Lucy > > > ----- Original Message ----- > From: Aleeha Dudley <[email protected] > To: Lucy Sirianni <[email protected] > Date sent: Tue, 5 Jun 2012 13:15:29 -0400 > Subject: Re: [Braillenote] Thumb-key and cursor problems > > Hi Lucy, > My bn did this about a year ago and the only way to fix it was to send it > in.. I could also suggest a hardware reset if it is an Apex, but you should > really only do that if advised by an HW tech support rep. > > Aleeha > > On Jun 5, 2012, at 11:29 AM, Lucy Sirianni <[email protected]> wrote: > > Hello all, > > I am having problems with both my "next" thumb-key (the one to the far right > according to the standard setting) and my cursor. My BrailleNote (an Apex BT > running Keysoft 9.2) seems to think that the "next" thumb-key is being > pressed when it's not. It will click on links, move forward in lists or > documents, and make the beeping noise made when the end of a document has > been reached, etc, without being touched at all or appearing to be physically > stuck. Additionally, my cursor keeps jumping to a particular cell (the > eleventh). Can anyone explain why what I've described might be happening or, > more importantly, what I can do to solve either or both of these problems? > > Thanks very much! > > Lucy > > ___ > Replies to this message will go directly to the sender. > If your reply would be useful to the list, please send a > copy to the list as well. > > To leave the BrailleNote list, send a blank message to > [email protected] > To view the list archives or change your preferences, visit > http://list.humanware.com/mailman/listinfo/braillenote > ___ Replies to this message will go directly to the sender. If your reply would be useful to the list, please send a copy to the list as well. To leave the BrailleNote list, send a blank message to [email protected] To view the list archives or change your preferences, visit http://list.humanware.com/mailman/listinfo/braillenote
